Subject: Trunk service problem with TVS120 & TD1232
The Facts:
1. Customer purchased a TD1232 (8x16 Config) & TVS120 92 port config)
through the internet.
2. His computer friend installed both systems. Wiring OK.
3. Customer has 3 companies with the following numbers
CO 123 = Company A
CO 456 = Company B
CO 7 = Company C
4. Customer wants each with its own company greeting and custom AA Service
5. No Problem, I set up 123 as group 1, 456 as group 2, 7 as group 3
6. Set intercept timer to 3 with 165 as intercept extension.
Set up 3 Company greetings 1 2 3
Set up 3 Custom AA 1 2 3.
7. group 1 works OK, Plays company 1 the customer 1 AA.
8. Group 2 plays system greeting (Good Afternoon....)instead of Company 2,
then plays Custom 1 instead of custom 2
9. the same goes for group 3, plays system greeting (Good
Afternoon....)instead of company 3, then plays Customer 1 instead of custom
3.
10. So what did I do wrong ??
CO group lines are set up as:
1
1
1
2
2
2
3
================================
Bye for now !
WSB
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