I'm not sure which suggestions on which error page you tried, but I would do the following things in order, especially if you're not getting an error message. Do one step at a time and try the report again.
When the report freezes, press the Alt key and see if an error message pops up. If still no message, do the following. If there's an error message, check it out on the website - Help Center > Technical Support. Or you can click the Online Troubleshooting Help in the Support section of the Legacy Home tab Make sure you have the latest build of Legacy 7.0.0.109 Back up the Family File Run File > File Maintenance > Check/Repair Export to a new Family File (File > Export to... > Legacy file. If you're still having problems, please email [email protected] or click on "Report a Bug" in the Support section of the Legacy Home tab to complete a support form. That way we can work with you on solving this problem. The LUG list is for "users helping users" and best for how-to type questions. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: CRAIG ROACH, JR. [mailto:[email protected]] Sent: Tuesday, January 05, 2010 8:12 AM To: [email protected] Subject: RE: [LegacyUG] All reports freeze program. It still didn't work. Could there be something in my tree itself that is the problem? I am strongly thinking about starting over with a fresh install and a new tree. I do have my tree saved on a jump drive,. --- On Mon, 1/4/10, Sherry/Support <[email protected]> wrote: > From: Sherry/Support <[email protected]> > Subject: RE: [LegacyUG] All reports freeze program. > To: [email protected] > Date: Monday, January 4, 2010, 4:27 PM > With Legacy closed, go to the > c:\Legacy folder on your hard drive. Delete the Lists.usr > file and give it another try. > > The file will be regenerated when you try running the > report again. > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > [email protected] > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous > correspondence.� Thanks. > > > -----Original Message----- > From: CRAIG ROACH, JR. [mailto:[email protected]] > Sent: Sunday, January 03, 2010 11:20 AM > To: [email protected] > Subject: Re: [LegacyUG] All reports freeze program. > > I have the latest build on my Legacy 7 deluxe. > > I go to reports>all reports > file Id. pdf create > name file and save. The report starts up but goes nowhere. I > have to use task manager to close program. > > I have tried all of the suggestions from the error page on > the website. I run check repair. I have uninstalled and > reinstalled, deleted all .usr files and reset defaults. > > > There are no error messages. > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
