83 messages on this one topic alone. 53 messages until Brian asked for a screen shot that had already been posted to LUG (albeit against the rules).
When it was obvious no one could visualize the problem, and Support couldn't reproduce the problem, sending a screen shot became essential. When a problem is related what is seen on the screen, sending a screen shot as part of the bug report should be available. CE -----Original Message----- From: Sherry/Support [mailto:[email protected]] Sent: Monday, February 22, 2010 2:59 PM To: [email protected] Subject: RE: [LegacyUG] Pop up boxes squished If you use the Problem Report form and feel like we need a file (picture, usr file, Family File), we'll ask for one. Many times bug reports we receive have already been reported and logged or aren't bugs at all, just something that can be readily fixed or the person doesn't understand a feature and no attachment is necessary. Or you can email us direct at [email protected]. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: CE Wood [mailto:[email protected]] Sent: Monday, February 22, 2010 1:59 PM To: [email protected] Subject: RE: [LegacyUG] Pop up boxes squished Many people post issues on LUG before sending a bug report. When many are reporting the same problem, it is probably time to file a "bug" report. A picture of the problem can be infinitely preferable. Include the option to have attachments on the "bug" report. Also, as the poster mentioned, it is confusing when you ask that we trim posts at the same time as telling us: "When replying to this message, please include all previous correspondence. Thanks." CE Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
