Wait until someone in technical asks for a screen shot. If some helpful person (like Brian) asks for it he/she generally asks to send it 'private'. In an old problem I even sent (after request) my whole DB. If the person helping you needs that done, they will request whatever they feel needed. Rich in LA CA
--- On Mon, 2/22/10, CE Wood <[email protected]> wrote: > From: CE Wood <[email protected]> > Subject: RE: [LegacyUG] Pop up boxes squished > To: [email protected] > Date: Monday, February 22, 2010, 3:41 PM > 83 messages on this one topic alone. > > 53 messages until Brian asked for a screen shot that had > already been posted to LUG (albeit against the rules). > > When it was obvious no one could visualize the problem, and > Support couldn't reproduce the problem, sending a screen > shot became essential. When a problem is related what > is seen on the screen, sending a screen shot as part of the > bug report should be available. > > > CE > > > -----Original Message----- > From: Sherry/Support [mailto:[email protected]] > Sent: Monday, February 22, 2010 2:59 PM > To: [email protected] > Subject: RE: [LegacyUG] Pop up boxes squished > > If you use the Problem Report form and feel like we need a > file (picture, usr file, Family File), we'll ask for > one. Many times bug reports we receive have already > been reported and logged or aren't bugs at all, just > something that can be readily fixed or the person doesn't > understand a feature and no attachment is necessary. > > Or you can email us direct at [email protected]. > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > [email protected] > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous > correspondence. Thanks. > > -----Original Message----- > From: CE Wood [mailto:[email protected]] > Sent: Monday, February 22, 2010 1:59 PM > To: [email protected] > Subject: RE: [LegacyUG] Pop up boxes squished > > Many people post issues on LUG before sending a bug > report. > > When many are reporting the same problem, it is probably > time to file a "bug" report. > > A picture of the problem can be infinitely > preferable. Include the option to have attachments on > the "bug" report. > > Also, as the poster mentioned, it is confusing when you ask > that we trim posts at the same time as telling us: > "When replying to this message, please include all previous > correspondence. Thanks." > > > CE > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Archived messages from old mail server - before Nov. 21 > 2009: > > http://www.mail-archive.com/[email protected]/ > > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
