We have one. A report was filed to Support along with a screen shot a few days ago.
If we need screen shots, files, copies of reports, etc, we'll ask..... Thanks for using Legacy. Sherry Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: RICHARD SCHULTHIES [mailto:[email protected]] Sent: Tuesday, February 23, 2010 7:17 AM To: [email protected] Subject: RE: [LegacyUG] Pop up boxes squished Wait until someone in technical asks for a screen shot. If some helpful person (like Brian) asks for it he/she generally asks to send it 'private'. In an old problem I even sent (after request) my whole DB. If the person helping you needs that done, they will request whatever they feel needed. Rich in LA CA --- On Mon, 2/22/10, CE Wood <[email protected]> wrote: > From: CE Wood <[email protected]> > Subject: RE: [LegacyUG] Pop up boxes squished > To: [email protected] > Date: Monday, February 22, 2010, 3:41 PM > 83 messages on this one topic alone. > > 53 messages until Brian asked for a screen shot that had > already been posted to LUG (albeit against the rules). > > When it was obvious no one could visualize the problem, and > Support couldn't reproduce the problem, sending a screen > shot became essential.� When a problem is related what > is seen on the screen, sending a screen shot as part of the > bug report should be available. > > > CE Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
