Pat Jones wrote >1. After installing Legacy the program will not accept my Customer >number so I can't get to the Deluxe edition.
If you are sure you are using a valid Customer Number but the program is telling you it is not valid you probably need to contact the Sales dept to confirm your number. > >2. I get a dialog box when I try to open the Family File that says: >Open Family File To open this Legacy family file, it needs to be copied >from the CD (or other non-writeable media) to your hard drive. Legacy >can do this if you would like. 1)Select below where you would like to >copy the file to. 2)Click on the "Copy and Open File" button to proceed. > >The family file you are trying to open: >X:\Sample.fdb > >Copy the family file to: >C:\LEGACY\Data\Pat\05 03 10-9.fdb Browse > >Here I have no idea what to do so just click on Copy and Open File and >the program opens; however, I have to do this each time I open my file. >The file is already copied to the program and is listed under File at >the bottom of the dialog box. It sounds as though the program is looking for a file on a CD each time you start up. Having gone through the process you describe, look in Options>Customise>General and check that "Open last used family file automatically" is checked. No go to File>Close Family File. Then File>Open Family File and select the file you want to open from where it is stored on your C:\drive. (Which is apparently C:\Legacy\Data\Pat.) Next time you close and then re-open Legacy it will automatically look in that place on the C:\drive for your file. Your other option is to select "Always prompt for starting family file" and select the file you wish to open, but this is not usually very convenient. > >3. I am getting a dialog box when I try to back-up that says "Error >opening Backup user file. Would you like to try it again?" Clicking on >"yes" or "no" does nothing so I click on "Quit". Consequently, I can't >back up. I don't want to use the File management as I can't back up >before I use it. I will let someone else deal with that one. -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
