Ron and all, I have never gotten neither of Ron's emails directly to me and have no idea why. Ron has always been one of the first to come to the aid of anyone and I couldn't imagine why I hadn't heard from him. I have no idea where in "internet heaven" those emails went.
In my reply back directly to him, I told him what tech support came up with for my problems listed below. IF YOU ARE INSTALLING WINDOWS 7, BE AWARE OF THIS FIX you may have to do! Don't know whether this is a bug that will be fixed later or not. FOR WINDOWS 7, THE USER ACCOUNT CONTROL (UAC) MUST BE SET TO "NEVER NOTIFY"; otherwise you may have trouble unlocking the Deluxe features with your customer number and experience other problems in the program. (1) Please open the Control Panel, and click on the User Accounts icon. (2) Next click on Change User Account Control settings. (3) Move the slider bar to the bottom, Never Notify; then click OK to reboot your computer. -----Original Message----- From: Ron Ferguson [mailto:[email protected]] Sent: Friday, May 14, 2010 4:34 PM To: [email protected] Subject: Re: [LegacyUG] Several problems after full install of Windows 7 Pat Jones wrote: > 1. After installing Legacy the program will not accept my Customer > number so I can't get to the Deluxe edition. > > 2. I get a dialog box when I try to open the Family File that says: > Open Family File > To open this Legacy family file, it needs to be copied from the CD > (or other non-writeable media) to your hard drive. Legacy can do this > if you would like. > 1)Select below where you would like to copy the file to. > 2)Click on the "Copy and Open File" button to proceed. > > The family file you are trying to open: > X:\Sample.fdb > > Copy the family file to: > C:\LEGACY\Data\Pat\05 03 10-9.fdb Browse > > Here I have no idea what to do so just click on Copy and Open File > and the program opens; however, I have to do this each time I open my > file. The file is already copied to the program and is listed under > File at the bottom of the dialog box. > > 3. I am getting a dialog box when I try to back-up that says "Error > opening Backup user file. Would you like to try it again?" Clicking > on "yes" or "no" does nothing so I click on "Quit". Consequently, I > can't back up. I don't want to use the File management as I can't > back up before I use it. > > > Ron and all, Pat, I have now replied twice to your off-list emails on this subject, have you yet received either - if not have you checked you junk folder. I have not been notified that they have bounced. Ron Ferguson _____________________________________________________ *New* Tutorial: Add Location Pins to Google Earth http://www.fergys.co.uk Includes the family tree for Alan J Grimshaw And the Fergusons of N.W. England Follow me on twitter http://twitter.com/ronfergy ____________________________________________________ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
