Sherry, Just so someone there knows, although clicking Reset often fixes the problem, it is time-consuming to then put everything back the way you had finally had it set "perfectly" - if you know what I mean. At some point, the answer "click Reset" is not going to result in customer satisfaction - especially after a comment like "several of the reports in this build have formatting problems." Yikes! After all, we are not doing anything differently; Legacy is. Just sayin'.
Don't get me wrong: I love the product!!! --Paula ________________________________ From: Sherry/Support <[email protected]> To: [email protected] Sent: Thu, April 5, 2012 1:15:07 PM Subject: Re: [LegacyUG] Family GS & Indiv report come up blank after adding source to event As Mike said, anytime you have problems with the formatting of a report, just click on the Reset button in the lower right corner of the main report window. I noticed this morning that it took a couple of clicks and I had to close Legacy and reopen it for the FGR to format correctly. Several of the reports in this build have formatting problems, but it's really an easy fix. FYI, File maintenance and exporting to a new Family File only affects the Family File and not any of the features in Legacy. The Master Lists would have nothing to do with report formatting. Doing a clean install - i.e., uninstalling Legacy and deleting the folder - would resolve the problem because you deleted the offending usr file, thus resetting the report options (which is what the "Reset" button does). Doing the clean install is like killing a gnat with a shotgun! If the reset button and closing and reopening Legacy doesn't work, we would direct you to delete the specific .usr file - you'll find a list of which features the usr files relate to in the Help file in Legacy under "File Extensions" Sincerely, Sherry Technical Support Legacy Family Tree Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
