On 9/13/2012 11:19 PM, Karen and Jim wrote: > Sherry, > I wrote that the bug is not that a printer > driver is required. The bug is that we > only get the error msg sometimes and > even when we already have the driver > installed. If we have a driver installed, > we should not get an error msg. > BUT WE DO SOMETIMES. > JimS > > > On 09/13/2012 10:25 AM, Sherry/Support wrote: >> As I wrote before, it is *not* a bug. There is nothing to fix. What we >> use to format reports *requires* a printer driver be installed on the >> computer, even if there is no physical printer, so that the report can >> be formatted per the printer specs, including paper sizes that the >> printer will handle. >> >> >> Sincerely, >> Sherry >> Technical Support >> Legacy Family Tree >> >> >> On Thu, Sep 13, 2012 at 12:20 AM, Karen and Jim<[email protected]> wrote: >> >>> Ron, >>> >>> Yes, Ron, I've found a easy work-around that >>> temporarily fixes this bug. I simply reboot Legacy >>> and the bug goes away. Since this PC is now >>> on 24/7, the bug hasn't returned. >>> I don't expect Legacy to fix this bug in v. 5. >>> And I understand Legacy's need to use Windoz >>> printer driver to display Reports on screen. >>> That is fine with me. My work-around works >>> satisfactorily for me. Problem solved. >>> >>> JimS >>>
Given the fact that, of all the thousands of Legacy users, you are the only one who is having this problem as a recurring event, I would posit that the problem lies with your system, NOT with Legacy. -- Gene Young Researching Young, Harer, Cox & Sallada With Legacy Family Tree http://myyoungs.atspace.com/index.htm Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
