On 7/4/2013 10:08 PM, Sharon Krisko wrote: > Using v7.5, but not the latest update. Legacy will open with the flash screen > and a blank Legacy screen behind the flash screen. Icons on the bar are > blacked out except for the Internet icon and the Exit icon. Tried downloading > and installing the latest version, but it will not open either. > I have been a deluxe user forever. Rarely have any problems at all. Now I'm > getting an error 380. > Ok, great and powerful users, any help appreciated. > Oh, and if whether or not I need to uninstall, I have no idea what my > customer number is so I can use Legacy deluxe again. > Thanks all.. > Sharon
http://www.legacyfamilytree.com/helpError380.asp • Runtime Error ‘380’ Invalid Property Value after Updating Runtime error 380 is most commonly caused by an interrupted or incomplete download of the Legacy update file. This error does not cause any data to be lost and can be fixed by re-downloading the update file and making sure it finishes. Please Note: The download progress indicator may appear to 'stall'. This is normal. Legacy is downloading. Please do not cancel the download as this causes the runtime error 380 which can only be fixed by completing this download. Click Here to update Legacy 7.5 Click Here to update Legacy 6.0 or earlier versions If the update file does not fix error 380, next delete the from the Legacy folder on your hard drive the files that end with .USR. -- Gene Young Researching Young, Harer, Cox & Sallada With Legacy Family Tree http://myyoungs.atspace.com/index.htm Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
