I’ve been thinking about this issue with the .USR files for some time. What is it that makes them more susceptible to corruption than any other set of files in the Legacy folders? I’m leaning towards an internal Legacy problem in their creation rather than a file system error. Is this a long standing bug that has never been addressed? Well, at any rate, good luck with the update and hopefully you won’t have to re-install. Don’t forget to make a backup copy of your family file before doing anything.
Brian in CA From: Sharon Krisko [mailto:[email protected]] Sent: Friday, July 05, 2013 9:26 AM To: [email protected] Subject: Re: [LegacyUG] Can't open Legacy, getting error 380 Will delete .USR files and then try an install. Had already tried a download but it also gave the error 380. Thanks Brian...I should have remembered the USRs but it has been so long since I've had any probs with Legacy. Thanks for the help!!! And Ron, too! On Thu, Jul 4, 2013 at 10:49 PM, Brian L. Lightfoot <[email protected]> wrote: The OP mentioned that she cannot open Legacy let alone click on any menu items in order to retried a customer number. In addition, she would not be able to update or attempt to re-update from within Legacy. So, let’s begin with the customer number first. If she does not have it written down anywhere in her own files then she has two choices: the first and easiest method is to use Windows Explorer and look in the main Legacy folder on her hard drive for a file named “Legacy7.Lic”. It is a simple text file that has her name, customer number and date of original install. If for some reason, that file cannot be located, then contact <mailto:[email protected]> [email protected], provide them with a name and they should be able to help. Now, on to the problem with the update. Just point your web browser to http://www.legacyfamilytree.com/helpError380.asp and click on the update. Follow the instructions. If after installing the update, the error still persists, then delete from the Legacy folder on your hard drive the files that end with .USR. Once you get Legacy back up and running, you will have to complete all those nice little settings and preferences that took you months to get just right (those were your .USR files). And if none of that works, either email support or give them a call at 1-425-788-0932. Hope that helps. Brian in CA From: Ron Taylor [mailto:[email protected]] Sent: Thursday, July 04, 2013 7:27 PM To: [email protected] Subject: Re: [LegacyUG] Can't open Legacy, getting error 380 You can see possible solutions to numbered errors by clicking "Online Troubleshooting Help" on the "Legacy Home" tab. Then click "Solutions by Error Number" and find the number you need. This 380 error suggests a re-install. You can first click on Help>General Information and record your Customer Number in case it gets deleted. You should not need it for the re-install as that process will find the license and over-write the prior install. Download the full install package from Millennia for the free "standard" version. It will install (with password Legacy7) and should automatically convert to the deluxe version. If it does not, then re-enter your customer number under Help. Let us know if that corrects your problem. Ron Taylor _____ From: Sharon Krisko <[email protected]> To: [email protected] Sent: Thursday, July 4, 2013 8:08 PM Subject: [LegacyUG] Can't open Legacy, getting error 380 Using v7.5, but not the latest update. Legacy will open with the flash screen and a blank Legacy screen behind the flash screen. Icons on the bar are blacked out except for the Internet icon and the Exit icon. Tried downloading and installing the latest version, but it will not open either. I have been a deluxe user forever. Rarely have any problems at all. Now I'm getting an error 380. Ok, great and powerful users, any help appreciated. Oh, and if whether or not I need to uninstall, I have no idea what my customer number is so I can use Legacy deluxe again. Thanks all.. Sharon Happy 4th of July to all !! Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
