You can see possible solutions to numbered errors by clicking "Online Troubleshooting Help" on the "Legacy Home" tab. Then click "Solutions by Error Number" and find the number you need. This 380 error suggests a re-install. You can first click on Help>General Information and record your Customer Number in case it gets deleted. You should not need it for the re-install as that process will find the license and over-write the prior install. Download the full install package from Millennia for the free "standard" version. It will install (with password Legacy7) and should automatically convert to the deluxe version. If it does not, then re-enter your customer number under Help. Let us know if that corrects your problem. Ron Taylor
________________________________ From: Sharon Krisko <[email protected]> To: [email protected] Sent: Thursday, July 4, 2013 8:08 PM Subject: [LegacyUG] Can't open Legacy, getting error 380 Using v7.5, but not the latest update. Legacy will open with the flash screen and a blank Legacy screen behind the flash screen. Icons on the bar are blacked out except for the Internet icon and the Exit icon. Tried downloading and installing the latest version, but it will not open either. I have been a deluxe user forever. Rarely have any problems at all. Now I'm getting an error 380. Ok, great and powerful users, any help appreciated. Oh, and if whether or not I need to uninstall, I have no idea what my customer number is so I can use Legacy deluxe again. Thanks all.. Sharon Happy 4th of July to all !! Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
