Your advice is very good. The condition that Sharon described can be replicated by closing all databases in Legacy. Note that she said that she can open Legacy. That will leave only the Internet and Exit icons colored and the rest grayed out. If the Census icon is on the tool bar, it will also be colored. The menu bar above the icons should still be operational with the File, Internet, and Help buttons not grayed out. The obvious thing (before a re-install) would be to use the File button and try to open a Legacy database. If that fails and the Help button fails to give the "General Information", then Sharon should definitely follow the directions you provided. If Legacy will not open, then your method is the best option. Ron Taylor
________________________________ From: Brian L. Lightfoot <[email protected]> To: [email protected] Sent: Thursday, July 4, 2013 9:49 PM Subject: RE: [LegacyUG] Can't open Legacy, getting error 380 The OP mentioned that she cannot open Legacy let alone click on any menu items in order to retried a customer number. In addition, she would not be able to update or attempt to re-update from within Legacy. So, let’s begin with the customer number first. If she does not have it written down anywhere in her own files then she has two choices: the first and easiest method is to use Windows Explorer and look in the main Legacy folder on her hard drive for a file named “Legacy7.Lic”. It is a simple text file that has her name, customer number and date of original install. If for some reason, that file cannot be located, then contact [email protected], provide them with a name and they should be able to help. Now, on to the problem with the update. Just point your web browser to http://www.legacyfamilytree.com/helpError380.asp and click on the update. Follow the instructions. If after installing the update, the error still persists, then delete from the Legacy folder on your hard drive the files that end with .USR. Once you get Legacy back up and running, you will have to complete all those nice little settings and preferences that took you months to get just right (those were your .USR files). And if none of that works, either email support or give them a call at 1-425-788-0932. Hope that helps. Brian in CA From:Ron Taylor [mailto:[email protected]] Sent: Thursday, July 04, 2013 7:27 PM To: [email protected] Subject: Re: [LegacyUG] Can't open Legacy, getting error 380 You can see possible solutions to numbered errors by clicking "Online Troubleshooting Help" on the "Legacy Home" tab. Then click "Solutions by Error Number" and find the number you need. This 380 error suggests a re-install. You can first click on Help>General Information and record your Customer Number in case it gets deleted. You should not need it for the re-install as that process will find the license and over-write the prior install. Download the full install package from Millennia for the free "standard" version. It will install (with password Legacy7) and should automatically convert to the deluxe version. If it does not, then re-enter your customer number under Help. Let us know if that corrects your problem. Ron Taylor ________________________________ From:Sharon Krisko <[email protected]> To: [email protected] Sent: Thursday, July 4, 2013 8:08 PM Subject: [LegacyUG] Can't open Legacy, getting error 380 Using v7.5, but not the latest update. Legacy will open with the flash screen and a blank Legacy screen behind the flash screen. Icons on the bar are blacked out except for the Internet icon and the Exit icon. Tried downloading and installing the latest version, but it will not open either. I have been a deluxe user forever. Rarely have any problems at all. Now I'm getting an error 380. Ok, great and powerful users, any help appreciated. Oh, and if whether or not I need to uninstall, I have no idea what my customer number is so I can use Legacy deluxe again. Thanks all.. Sharon Happy 4th of July to all !! Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
