Ron, I sort of agree questioning what tech support is supposed to admit. But, your logic is flawed. Numbers may not tell the story that you assume. Windows 7 may need to be installed/uninstalled by an account with admin privileges, the same is true of Windows 8 and 8.1. A limited account may not have the ‘rights’ to install or delete certain files in certain directories. That’s not an issue of the program, but sheer number of complaints may not give a clear picture, either. I don’t know the number of people who for one reason or another run with full administrator privileges, but it could certainly skew the stats if UAC or ownership of a file or directory were an issue. A required read for Business Management majors was ‘How to Lie with Statistics’ Published in 1973, the cautionary tales still ring true. It’s actually a good read and free at: https://archive.org/details/HowToLieWithStatistics
Don From: Ron Bernier [mailto:[email protected]] Sent: Saturday, December 14, 2013 4:13 PM To: [email protected] Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 What is tech support supposed to admit. When the majority of users have been able to uninstall 7.xx without any issue, I fail to see what tech support is supposed to admit. It always amuses me when one out of X number of users have a problem with an uninstall (or install) and automatically it is the fault of the developer. I would venture to say, if it was a deficiency in the installer/uninstaller the developer is using, then there would be a much greater percentage of people complaining about problems. That does not seem to be the case. On Saturday, December 14, 2013, grayscot2 wrote: It's not about where 7.5 and 8 install their files. 7.5 has a known problem. When you hit uninstall on the Control Panel, it hangs. If you wait a while then click again it tells you to wait or disappears. It may uninstall some files--certainly the install.log. But then uninstalling in Control Panel or in Programs will not work without install.log. Re-installing returns install.log, but even then Control Panel, even uninstall.exe wouldn't work for me and I had to re-install AGAIN to get install.log back. Only when I used unwise.exe and Custom with an install.log present was I able to rid of the thing. My guess is that like myself and others, that's what Judith is up against. Tech Support doesn't seem to know or admit this yet. ============================================================================ From: Sherry/Support [[email protected] <javascript:;> ] Sent: Saturday, December 14, 2013 02:52 PM To: [email protected] <javascript:;> Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she circumvented the standard install or update. v8 goes to the c:\Program Files folder. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < [email protected] <javascript:;> > wrote: Sherry/Judith I think her problem is that 7.5 is not uninstalled yet, just 7, unless I'm wrong about that. Even if she deletes the 7.5 folders and runs cc, my experience is that it will leave junk that may not affect L8 but will affect the running of her machine down the line. If she has 7.5, do a re-install of that to get an install.log, then use unwise.exe to uninstall, custom option, ok all requests to uninstall all features. Her data files will not be affected, but never hurts to copy somewhere else. Prescott Smith [email protected] <javascript:;> Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp -- Ron Bernier Woonsocket, RI Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
