It's not about where 7.5 and 8 install their files.
7.5 has a known problem. When you hit uninstall on the Control Panel,
it hangs. If you wait a while then click again it tells you to wait or
disappears. It may uninstall some files--certainly the install.log. But then
uninstalling in Control Panel or in Programs will not work without install.log.
Re-installing returns install.log, but even then Control Panel, even
uninstall.exe wouldn't work for me and I had to re-install AGAIN to get
install.log back. Only when I used unwise.exe and Custom with an install.log
present was I able to rid of the thing. My guess is that like myself and
others, that's what Judith is up against. Tech Support doesn't seem to know or
admit this yet.
============================================================================
From: Sherry/Support [[email protected]]
Sent: Saturday, December 14, 2013 02:52 PM
To: [email protected]
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5
v7.5 is an up*date* to v7 and installed right over v7, like any other update.
There should be only one folder - c:\Legacy - unless she circumvented the
standard install or update.
v8 goes to the c:\Program Files folder.
Sincerely,
Sherry
Technical Support
Legacy Family Tree
On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < [email protected] > wrote:
Sherry/Judith
I think her problem is that 7.5 is not uninstalled yet, just 7, unless
I'm wrong about that. Even if she deletes the 7.5 folders and runs cc, my
experience is that it will leave junk that may not affect L8 but will affect
the running of her machine down the line. If she has 7.5, do a re-install of
that to get an install.log, then use unwise.exe to uninstall, custom option, ok
all requests to uninstall all features. Her data files will not be affected,
but never hurts to copy somewhere else.
Prescott Smith [email protected]
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