We've had a number of people with uninstalling problems of this kind
just since I've been on. Whether that is a problem caused by Legacy or users
own configurations, it is a problem for a number of users even if they form a
small minority.
============================================================================
From: Ron Bernier [[email protected]]
Sent: Saturday, December 14, 2013 04:13 PM
To: [email protected]
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5
What is tech support supposed to admit. When the majority of users have been
able to uninstall 7.xx without any issue, I fail to see what tech support is
supposed to admit. It always amuses me when one out of X number of users have
a problem with an uninstall (or install) and automatically it is the fault of
the developer. I would venture to say, if it was a deficiency in the
installer/uninstaller the developer is using, then there would be a much
greater percentage of people complaining about problems. That does not seem to
be the case.
On Saturday, December 14, 2013, grayscot2 wrote:
It's not about where 7.5 and 8 install their files.
7.5 has a known problem. When you hit uninstall on the Control Panel,
it hangs. If you wait a while then click again it tells you to wait or
disappears. It may uninstall some files--certainly the install.log. But then
uninstalling in Control Panel or in Programs will not work without install.log.
Re-installing returns install.log, but even then Control Panel, even
uninstall.exe wouldn't work for me and I had to re-install AGAIN to get
install.log back. Only when I used unwise.exe and Custom with an install.log
present was I able to rid of the thing. My guess is that like myself and
others, that's what Judith is up against. Tech Support doesn't seem to know or
admit this yet.
============================================================================
From: Sherry/Support [ [email protected] ]
Sent: Saturday, December 14, 2013 02:52 PM
To: [email protected]
Subject: Re: [LegacyUG] Uninstalling Legacy 7.5
v7.5 is an up*date* to v7 and installed right over v7, like any other update.
There should be only one folder - c:\Legacy - unless she circumvented the
standard install or update.
v8 goes to the c:\Program Files folder.
Sincerely,
Sherry
Technical Support
Legacy Family Tree
On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < [email protected] > wrote:
Sherry/Judith
I think her problem is that 7.5 is not uninstalled yet, just 7, unless
I'm wrong about that. Even if she deletes the 7.5 folders and runs cc, my
experience is that it will leave junk that may not affect L8 but will affect
the running of her machine down the line. If she has 7.5, do a re-install of
that to get an install.log, then use unwise.exe to uninstall, custom option, ok
all requests to uninstall all features. Her data files will not be affected,
but never hurts to copy somewhere else.
Prescott Smith [email protected]
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