On 21/03/2014 17:22, Joan wrote: > I am not expecting good news about my query, but thought I would give it > a go. > My computer had everything removed by a Technician. All programs gone. > Have re-installed my Legacy. > When endeavouring to restore a family file, even though the disk showed > files on it I could not get it to restore. > I followed the instructions but all that came up was a sample file. I > made sure I had done a back up but it looks as though I didn’t do it > correctly. > Any suggestions or do I just pull my hair out. Fortunately I do have > some early files on another program but had so much more on Legacy.
A bit more detail would be helpful. What is the FULL filename (including extension) of the backup file you are trying to restore? Where is the backup file stored? Step-by-step, exactly what did you do to attempt to restore it? -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
