Thanks for some of your suggestions. Here is what worked for me, in case anyone else might need a similar remedy. Apparently, my mistake was using Control Panel to remove Legacy8, on two different machines that failed (Win7 & Win8). To recover, go to "\Program Files (x86)\Legacy8\Backup" and copy Install.log to "\Program Files (x86)\Legacy8" (you will need admin privileges). Then, run the Uninstall command from the Legacy folder in program manager.
We each have certain expectations of the software which we install on our computers. My minimal expectation is that the program can be seamlessly installed, updated, and removed. Those are the very basics of software product development. To me, Legacy doesn't cut it. The Wise Installer which Legacy uses for its installer, was discontinued by Symantec in 2011 (Wikipedia <http://en.wikipedia.org/wiki/Wise_%28software%29>). There are many Windows installation tools available which have kept up with the evolution of the Windows platform (XP->Vista->Win7->Win8). Even Microsoft has had a free open-source installer called WIX <http://en.wikipedia.org/wiki/WiX> available for the last 10 years. It seems rather short-sighted to limp along with an obsolete tool. -Stan On 6/6/2014 7:41 PM, Stanley Mitchell wrote: > Hi all, > > A few days ago I reported the problems I was having with the update to > 8.0.0.427 on this machine (Win7-x64). > Today I tried uninstalling Legacy8 using control panel. Again I see a > Windows error from the Program Compatibility Assistant, and I selected > the option to "use recommended settings." But the program did not > uninstall - it remains listed in "Programs and Features." When I try to > uninstall it again, there is a message box which says "Could not open > INSTALL.LOG file" from Wise Uninstall. > > I've done "brute force" removals of applications before, so I will be > able to clean up my system. I had high hopes for version 8, but my > experience leaves me dismayed and disappointed. > > -Stan > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
