I think I see your problem so I have restated the issue in step by step format to make it clearer.
From Legacy home page select Legacy Help Center menu click on "How to import files from other programs" page http://support.legacyfamilytree.com/article/AA-00890/ opens Select Help Center Menu again and try to select an item BUG1: As you scroll past the "How to import files from other programs" option the menu closes Select Help Center Menu again and try to select How to import files from other programs BUG2: The link on that choice is now http://www.legacyfamilytree.com/tipsGEDCOMfiles.asp which generates an error 404 File not found. The correct link should be http://support.legacyfamilytree.com/article/AA-00890/ It looks like our web page coding has an error in the menu structure on that "How to import files from other programs" option. I tested the menu using other choices and they seemed to work when you reached the destination link. I will forward this to the web site manager to have the web pages corrected. Brian Customer Support Millennia Corporation [email protected] http://www.LegacyFamilyTree.com On 18/12/2014 12:42 PM, Jerry wrote: > Sherry, in addition to the hyper-link not working you mentioned in the > footers of the email messages - www.LegacyFamilyTree.com/Help.asp - > there are still problems on the website under the category Help Center. > For example, if you click on /*How to import files from other > programs*/, you are brought to > support.legacyfamilytree.com/article/AA-00890/. Everything is ok up to > that point. _Then if you attempt to make a selection BENEATH __/*How to > import files from other programs*/__, you lose the ability to make any > selection below that point_. If you click on */How to import files from > other programs/* a second time, the URL address which appears above > changes to www.legacyfamilytree.com/tipsGEDCOMfiles.asp. At that point > you get a 404 - File or directory not found error. The two issues might > be connected, but it looks like at least that one section in the coding > needs to be corrected. Thanks. > > Jerry Boor > > On 12/18/2014 9:47 AM, Sherry/Support wrote: >> Oh! Thanks. It would have been easy to say "in the footers in the >> emails". When he wrote "Your user group page", I was thinking >> http://www.legacyfamilytree.com/UsersGroups.asp, which is the page for >> the Legacy User Groups. >> >> I'll mention to Ken to change the URL. >> >> >> Sincerely, >> Sherry >> Technical Support >> Legacy Family Tree >> >> >> On Thu, Dec 18, 2014 at 6:28 AM, Evert van Dijken <[email protected]> wrote: >>> I'll send a screenshot >>> Evert >>> >>> 2014-12-18 15:10 GMT+01:00 Sherry/Support <[email protected]>: >>>> What I wanted to know was where he was starting from. We have changed >>>> our support URL and if you go to www.LegacyFamilyTree.com > Help >>>> Center > Troubleshooting Help, the link there *does* work. >>>> >>>> I need to know where something is linking to the old URL. >>>> >>>> >>>> >>>> Sincerely, >>>> Sherry >>>> Technical Support >>>> Legacy Family Tree >>>> >>>> >>>> On Wed, Dec 17, 2014 at 9:13 PM, <[email protected]> wrote: >>>>> Clicking the link in Jerry's post does not work. Confirmed. >>>>> >>>>> Ron Ferguson >> >> >> Legacy User Group guidelines: >> http://www.LegacyFamilyTree.com/Etiquette.asp >> Archived messages after Nov. 21 2009: >> http://www.mail-archive.com/[email protected]/ >> Archived messages from old mail server - before Nov. 21 2009: >> http://www.mail-archive.com/[email protected]/ >> Online technical support: http://www.LegacyFamilyTree.com/Help.asp >> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on >> our blog (http://news.LegacyFamilyTree.com). >> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp >> >> > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
