Hi

Im sorry but list is a Legacy user support list

NOT a place to rant at My Heritage

Please can we shoe a little more courtesy to Legacy users

Regards

Carrie


From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Dennis Murphy
Sent: 22 February 2018 12:29
To: Legacy User Group <legacyusergroup@legacyusers.com>
Subject: Re: [LegacyUG] MyHeritage - not free

Amen Pauline; automatic renewals should be outlawed. I guess they think we are 
all too stupid to check credit card statements. Perhaps it's just another 
covert method to separate folks from their money in this all too capitalistic 
society. Now even the internet is a bad as TV with pop-up commercials to BUY, 
BUY, BUY. Genealogy used to be an enjoyable pastime; thank you corporate 
America for ruining it. Go buy another politician and leave us alone!

On Fri, Feb 16, 2018 at 2:38 AM, Pauline B. Cramer 
<crame...@comcast.net<mailto:crame...@comcast.net>> wrote:

I was reviewing a lot of comments about MyHeritage on the Legacy User Group  
and ran across the comment Carrie Pillow wrote mentioning "you can transfer 
your raw DNA to MyHeritage for free.  You must have an account with MyHeritage 
to do this but you can create a free account which allows you to have a tree up 
to 250 people."

Sorry.  Be wary of anything "free" from MyHeritage.  My husband and I first did 
autosomal testing with 23andMe in about 2013.  They also had a crude tool for 
entering family tree history.  I detested the clunky format and did not enter 
much data on it.  Later, 23andMe informed us they were no longer going to 
support family tree data, and they had sent our DNA and family tree data to 
MyHeritage.   That was in February of 2014.  I had previously opened an account 
on WorldVitalRecords, and in February 2014, MyHeritage informed me that 
WorldVitalRecords had been merged with MyHeritage,  so in February 2014, 
MyHeritage said they had given us "a free empty MyHeritage account for one 
year, which is a gift worth $119, for free,  and we would have access to World 
Vital Records and My Heritage both.  The Premium Plus account will not renew 
automatically.  By creating your family tree on our site, you will 
automatically receive your matches for free. "

In February 2015, email from MyHeritage thanked me for purchasing an annual 
bundle of data subscription plus PremiumPlus family site. You have been charged 
US $99.95 ...We have upgraded our existing family site Cramer Family Site to 
PremiumPlus.  I had to request a new password, because I had not been using it 
and had not recorded the password.  The next day, they sent another email 
starting with "An error occurred while renewing your MyHeritage Data 
Subscription.  It was not possible to extend your subscription and it expired. 
" They offered a MyHeritage Data subscription that will cots US $71.40 for one 
year, instead of the usual  $119.40.  About two weeks later I requested a new 
password again and tried entering data again, but did not like the user 
interface.   Again in Feb 2015,  I requested a new password.  So I remember I 
put a few photos on the tree, but I really did not like the data entry format. 
That was about the last time I remember even looking at the MyHeritage website, 
until I started noticing funny little orange icons turning up on my  Legacy 
Family Tree on my desktop computer.

Apparently my desktop computer was getting messages from MyHeritage asking me 
to verify something someone else had entered on their trees, and smart matches 
found my entries, which I found very annoying, since whenever I saw these 
messages, my mind was always focused on something else far away.  I have been a 
subscriber to Ancestry.com for many years, and I have been focusing on 
AncestryDNA and growing my trees on Ancestry.com and on my Legacy Family Tree 
file,  and looking for my 1000+ living cousins on AncestryDNA, and how I am 
connected to them, and also on FTDNA and 23andMe.  And I had no interest in 
working on the  old trees on MyHeritage.  And I never considered buying DNA 
analysis from My Heritage.  But I noticed people on the Legacy Family Tree user 
group talking about My Heritage DNA testing.

Unfortunately, a few days ago, Februrary 2018, I noticed an email from 
MyHeritage saying I was charged $250.74.  This shocked me because  I thought my 
subscription had expired.  I asked my husband to check charges.  He had just 
paid it that morning.  He also found we had paid $238.80 in 2016, etc..  Which 
was another shocker.  He immediately sent an email cancelling the 2018 payment 
he had just made.  It took a couple of years to look at 5 years of paper trail. 
 We appear to have have charged over $750 for something I did not ask for in 
the first place  and did not like when I attempted to use it.  I have been 
using Legacy Family Tree for over 15 years, since 2002, but, if Legacy Family 
Tree is now owned by My Heritage, my first impulse is just to give up on 
genealogy.

Pauline
On 1/12/2018 1:43 AM, Carrie Pillow wrote:

You can transfer your raw DNA to MyHeritage for free. You must have an account 
with MyHeritage to do this but you can create a free account which allows you 
to have a tree up to 250 people.




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