I think My Heritage and Ancestry are similar in that they automatically direct debit your account each year, without notifying first. I understand it's all in the 'fine' print. I had a huge disagreement with them last year after they direct debited my account and I told them they were unscrupulous in their dealings as every other direct debit I have set up (and I have quite a few), advise me prior to the deduction that they will be withdrawing a certain amount on a certain date. This gives one the opportunity to either query or ensure there are enough funds in the bank account. Apparently there is a way to stop the automatic direct debit however they don't tell you this until you contact them to complain and then apparently it's up to the 'client' to make the changes. I found they initially failed to return my emails so I put a bad review on My Heritage web site and they finally contacted me.
On Fri, Feb 16, 2018 at 7:24 PM, Cathy Pinner <[email protected]> wrote: > Pauline, > > I agree that My Heritage subscription plans were very confusing as they > are split between trees and real records. I think they've made them a > little clearer and have some plans that include both the trees and the real > records. Their practice of auto renewing without warning is also irksome > and I paid for a year I didn't need, want or use but I made sure it didn't > auto renew again. Whether you'd have any recourse at least for the recent > payment I don't know but it would be worth a try. > > I don't have a MyHeritage subscription now as I cancelled early last year > as MH at that time had no unique data that I was interested in. That may > have changed. > > I've just uploaded my Ancestry DNA to MyHeritage for free and a <250 > people gedcom to go with it. They have very recently changed the policy so > that you can contact DNA matches without a subscription. > So within these boundaries, free means free. > > Cathy > > Pauline B. Cramer wrote: > > > I was reviewing a lot of comments about MyHeritage on the Legacy User > Group and ran across the comment Carrie Pillow wrote mentioning "you > can transfer your raw DNA to MyHeritage for free. You must have an > account with MyHeritage to do this but you can create a free account > which allows you to have a tree up to 250 people." > > Sorry. Be wary of anything "free" from MyHeritage. My husband and I > first did autosomal testing with 23andMe in about 2013. They also had > a crude tool for entering family tree history. I detested the clunky > format and did not enter much data on it. Later, 23andMe informed us > they were no longer going to support family tree data, and they had > sent our DNA and family tree data to MyHeritage. That was in > February of 2014.&nbs p; I had previously opened an account on > WorldVitalRecords, and in February 2014, MyHeritage informed me that > WorldVitalRecords had been merged with MyHeritage, so in February > 2014, MyHeritage said they had given us "a free empty MyHeritage > account for one year, which is a gift worth $119, for free, and we > would have access to World Vital Records and My Heritage both. The > Premium Plus account will not renew automatically. By creating your > family tree on our site, you will automatically receive your matches > for free. " > > In February 2015, email from MyHeritage thanked me for purchasing an > annual bundle of data subscription plus PremiumPlus family site. You > have been charged US $99.95 ...We have upgraded our existing family > site Cramer Family Site to PremiumPlus. I had to request a new > password, because I had not been using it and had not recorded the > password. The next d ay, they sent another email starting with "An > error occurred while renewing your MyHeritage Data Subscription. It > was not possible to extend your subscription and it expired. " They > offered a MyHeritage Data subscription that will cots US $71.40 for > one year, instead of the usual $119.40. About two weeks later I > requested a new password again and tried entering data again, but did > not like the user interface. Again in Feb 2015, I requested a new > password. So I remember I put a few photos on the tree, but I really > did not like the data entry format. That was about the last time I > remember even looking at the MyHeritage website, until I started > noticing funny little orange icons turning up on my Legacy Family > Tree on my desktop computer. > > Apparently my desktop computer was getting messages from MyHeritage > asking me to verify something someone else had entered on t heir trees, > and smart matches found my entries, which I found very annoying, since > whenever I saw these messages, my mind was always focused on something > else far away. I have been a subscriber to Ancestry.com for many > years, and I have been focusing on AncestryDNA and growing my trees on > Ancestry.com and on my Legacy Family Tree file, and looking for my > 1000+ living cousins on AncestryDNA, and how I am connected to them, > and also on FTDNA and 23andMe. And I had no interest in working on > the old trees on MyHeritage. And I never considered buying DNA > analysis from My Heritage. But I noticed people on the Legacy Family > Tree user group talking about My Heritage DNA testing. > > Unfortunately, a few days ago, Februrary 2018, I noticed an email from > MyHeritage saying I was charged $250.74. This shocked me because I > thought my subscription had expired. I asked my h usband to check > charges. He had just paid it that morning. He also found we had paid > $238.80 in 2016, etc.. Which was another shocker. He immediately > sent an email cancelling the 2018 payment he had just made. It took a > couple of years to look at 5 years of paper trail. We appear to have > have charged over $750 for something I did not ask for in the first > place and did not like when I attempted to use it. I have been using > Legacy Family Tree for over 15 years, since 2002, but, if Legacy > Family Tree is now owned by My Heritage, my first impulse is just to > give up on genealogy. > > Pauline > > On 1/12/2018 1:43 AM, Carrie Pillow wrote: > > > > > You can transfer your raw DNA to MyHeritage for free. You must have > an account with MyHeritage to do this but you can create a free > account which allows you to have a tree up to 250 people. > > > > -- > > LegacyUserGroup mailing list > [email protected] > To manage your subscription and unsubscribe http://legacyusers.com/ > mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/[email protected]/ > >
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