You totally miss the point! Legacy made its reputation on swift response from the programmers. Having now been acquired by MyHeritage, it is being milked for its reputation, which, as is an age-old tactic in such acquisitions, for its reputations. MyHeritage programmers were ludicrous; the company needed fresh blood, so acquired a reputable company, and is proceeding to eviscerate it while living off of it's reputation - for as long as that lasts.
Perhaps, just perhaps, Lwegacy programmers are trying (desperately) to create a decent database for MyHeritage. If that happens to be the case (will I live so long), they are totally ignoring the concerns of the customers who made them such a prize that MyHeritage wanted to acquire them. It happens in all businesses. It is so sad that the knowledgeable customers who pushed Legacy to add new features and correct problems, have been ignored for too many years. Problems used to be fixed soon. That is no longer the case. Alas. CE ________________________________ From: LegacyUserGroup <[email protected]> on behalf of bobstree2 <[email protected]> Sent: Monday, September 17, 2018 5:48 PM To: Legacy User Group Subject: Re: [LegacyUG] Programmers? Great support reply, Michelle! Is 20 people in two months with major things they don't like, out of tens of thousands users, a large pct of unhappy users? I don't think so. If users feel there is a better product they should get off this forum and switch products. Let those who are here continue working together to keep this as the best product. I am tired of these complainer s. Nothing forcing them to stay. If they wish to stay and complain, then they should complain to the support group, not the users. -------- Original message -------- From: [email protected] Date: 9/17/18 4:01 PM (GMT-05:00) To: 'Legacy User Group' <[email protected]> Subject: Re: [LegacyUG] Programmers? Cindy, I am a little confused. You said you have been using Legacy for several years but you are having problems getting info on how to generate reports, publish etc. There have been no changes in how reports are generated (a few more options have been added to make the reports cooler). 1) On every screen in Legacy there is a Help button. If you click the Help button it will take you to the appropriate location in the Help File for that topic so that you don't have to search for what you are looking for. 2) Legacy 9 now includes the PDF version of the User's Guide. In previous versions this was a separate purchase. 3) We also have Knowledge Base articles that are searchable here http://support.legacyfamilytree.com 4) The Legacy videos (free) are here http://www.familytreewebinars.com/legacy_videos.php 5) You are a member of the mailing list and you can ask any questions here 6) If you are on Facebook there is a Legacy Users Group there that has over 18,000 members. You can join here https://www.facebook.com/groups/LegacyUserGroup/ Both of the Legacy Users Groups are monitored by some of the staff, beta testers, and translators. 7) Here is a collection of Legacy 101 articles http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html You can get most of your questions answered using these tools. If there is a question that you haven't been able to find the answer to you can email us at [email protected] or if you have a suggestion for a new feature you would like to see, you can submit it here https://legacyfamilytree.com/Suggest.asp Michele Simmons Lewis, CG® Legacy Educator Legacy Family Tree/MyHeritage [email protected] https://legacyfamilytree.com From: LegacyUserGroup <[email protected]> On Behalf Of Cindy Custer Sent: Monday, September 17, 2018 3:40 PM To: Legacy User Group <[email protected]> Subject: Re: [LegacyUG] Programmers? I have been using Legacy for several years and have over 1,000 names in my database. However, I also recently upgraded to Legacy 9 and have been having problems getting info on how to generate reports, publish, etc. If Legacy has been sold to someone else whose programmers are not going to be responsive I would consider moving to another platform or software if there is one as robust as Legacy. Any suggestions? --- This email has been checked for viruses by AVG. https://www.avg.com -- LegacyUserGroup mailing list [email protected] To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/
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