I don’t think Ken, Dave and Geoff can do anything at this point. They now owe their livelihood to MyHeritage, you can’t expect them to turn on their employer. Users are just going to have to decide for themselves their best course of action. Stay or bail.
Sent from my iPad > On Sep 17, 2018, at 9:50 PM, CE WOOD <wood...@msn.com> wrote: > > You totally miss the point! Legacy made its reputation on swift response from > the programmers. Having now been acquired by MyHeritage, it is being milked > for its reputation, which, as is an age-old tactic in such acquisitions, for > its reputations. MyHeritage programmers were ludicrous; the company needed > fresh blood, so acquired a reputable company, and is proceeding to eviscerate > it while living off of it's reputation - for as long as that lasts. > > Perhaps, just perhaps, Lwegacy programmers are trying (desperately) to create > a decent database for MyHeritage. > > If that happens to be the case (will I live so long), they are totally > ignoring the concerns of the customers who made them such a prize that > MyHeritage wanted to acquire them. > > It happens in all businesses. It is so sad that the knowledgeable customers > who pushed Legacy to add new features and correct problems, have been ignored > for too many years. Problems used to be fixed soon. That is no longer the > case. Alas. > > > CE > > > From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> on behalf of > bobstree2 <bobstr...@gmail.com> > Sent: Monday, September 17, 2018 5:48 PM > To: Legacy User Group > Subject: Re: [LegacyUG] Programmers? > > Great support reply, Michelle! > > Is 20 people in two months with major things they don't like, out of tens of > thousands users, a large pct of unhappy users? I don't think so. > > If users feel there is a better product they should get off this forum and > switch products. > > Let those who are here continue working together to keep this as the best > product. I am tired of these complainer s. Nothing forcing them to stay. > > If they wish to stay and complain, then they should complain to the support > group, not the users. > > > > > > -------- Original message -------- > From: mich...@legacyfamilytree.com > Date: 9/17/18 4:01 PM (GMT-05:00) > To: 'Legacy User Group' <legacyusergroup@legacyusers.com> > Subject: Re: [LegacyUG] Programmers? > > Cindy, > I am a little confused. You said you have been using Legacy for several years > but you are having problems getting info on how to generate reports, publish > etc. There have been no changes in how reports are generated (a few more > options have been added to make the reports cooler). > > 1) On every screen in Legacy there is a Help button. If you click the Help > button it will take you to the appropriate location in the Help File for that > topic so that you don't have to search for what you are looking for. > > 2) Legacy 9 now includes the PDF version of the User's Guide. In previous > versions this was a separate purchase. > > 3) We also have Knowledge Base articles that are searchable here > http://support.legacyfamilytree.com > > 4) The Legacy videos (free) are here > http://www.familytreewebinars.com/legacy_videos.php > > 5) You are a member of the mailing list and you can ask any questions here > > 6) If you are on Facebook there is a Legacy Users Group there that has over > 18,000 members. You can join here > https://www.facebook.com/groups/LegacyUserGroup/ > > Both of the Legacy Users Groups are monitored by some of the staff, beta > testers, and translators. > > 7) Here is a collection of Legacy 101 articles > http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html > > > You can get most of your questions answered using these tools. If there is a > question that you haven't been able to find the answer to you can email us at > supp...@legacyfamilytree.com or if you have a suggestion for a new feature > you would like to see, you can submit it here > https://legacyfamilytree.com/Suggest.asp > > Michele Simmons Lewis, CG® > Legacy Educator > Legacy Family Tree/MyHeritage > mich...@legacyfamilytree.com > https://legacyfamilytree.com > > > From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On Behalf Of > Cindy Custer > Sent: Monday, September 17, 2018 3:40 PM > To: Legacy User Group <legacyusergroup@legacyusers.com> > Subject: Re: [LegacyUG] Programmers? > > I have been using Legacy for several years and have over 1,000 names in my > database. > However, I also recently upgraded to Legacy 9 and have been having problems > getting > info on how to generate reports, publish, etc. > > If Legacy has been sold to someone else whose programmers are not going to be > responsive > I would consider moving to another platform or software if there is one as > robust as Legacy. > Any suggestions? > > > > > --- > This email has been checked for viruses by AVG. > https://www.avg.com > > > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/
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