Ha Ha but you saw that the support crew were not listening. Although I started this conversation immediately after I found that once again some FAG numbers were wiped out, I found it interesting that others felt the same way. I have reported my suggestions and complaints and been told that they would get fixed. But I am still waiting.
Lets just say that there is more than one way to poke a bear. Ian On Mon, Sep 17, 2018 at 8:48 PM, bobstree2 <bobstr...@gmail.com> wrote: > Great support reply, Michelle! > > Is 20 people in two months with major things they don't like, out of tens > of thousands users, a large pct of unhappy users? I don't think so. > > If users feel there is a better product they should get off this forum and > switch products. > > Let those who are here continue working together to keep this as the best > product. I am tired of these complainer s. Nothing forcing them to > stay. > > If they wish to stay and complain, then they should complain to the > support group, not the users. > > > > > > -------- Original message -------- > From: mich...@legacyfamilytree.com > Date: 9/17/18 4:01 PM (GMT-05:00) > To: 'Legacy User Group' <legacyusergroup@legacyusers.com> > Subject: Re: [LegacyUG] Programmers? > > Cindy, > I am a little confused. You said you have been using Legacy for several > years but you are having problems getting info on how to generate reports, > publish etc. There have been no changes in how reports are generated (a few > more options have been added to make the reports cooler). > > 1) On every screen in Legacy there is a Help button. If you click the > Help button it will take you to the appropriate location in the Help File > for that topic so that you don't have to search for what you are looking > for. > > 2) Legacy 9 now includes the PDF version of the User's Guide. In previous > versions this was a separate purchase. > > 3) We also have Knowledge Base articles that are searchable here > http://support.legacyfamilytree.com > > 4) The Legacy videos (free) are here http://www.familytreewebinars. > com/legacy_videos.php > > 5) You are a member of the mailing list and you can ask any questions here > > 6) If you are on Facebook there is a Legacy Users Group there that has > over 18,000 members. You can join here https://www.facebook.com/ > groups/LegacyUserGroup/ > > Both of the Legacy Users Groups are monitored by some of the staff, beta > testers, and translators. > > 7) Here is a collection of Legacy 101 articles > http://news.legacyfamilytree.com/legacy_news/2018/05/ > compilation-of-legacy-101articles.html > > You can get most of your questions answered using these tools. If there > is a question that you haven't been able to find the answer to you can > email us at supp...@legacyfamilytree.com or if you have a suggestion for > a new feature you would like to see, you can submit it here > https://legacyfamilytree.com/Suggest.asp > > Michele Simmons Lewis, CG® > Legacy Educator > Legacy Family Tree/MyHeritage > mich...@legacyfamilytree.com > https://legacyfamilytree.com > > > From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> On Behalf > Of Cindy Custer > Sent: Monday, September 17, 2018 3:40 PM > To: Legacy User Group <legacyusergroup@legacyusers.com> > Subject: Re: [LegacyUG] Programmers? > > I have been using Legacy for several years and have over 1,000 names in my > database. > However, I also recently upgraded to Legacy 9 and have been having > problems getting > info on how to generate reports, publish, etc. > > If Legacy has been sold to someone else whose programmers are not going to > be responsive > I would consider moving to another platform or software if there is one as > robust as Legacy. > Any suggestions? > > > > > --- > This email has been checked for viruses by AVG. > https://www.avg.com > > > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe http://legacyusers.com/ > mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe http://legacyusers.com/ > mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > -- ICMac Sales: Hobby consultant (1986r.) Office hours: 10:00 Am - 5:00 PM most days Macaulay Genealogy Family Matters Ian Macaulay of Carp, Ontario
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