Declan and Michelle Speaking as a former IT professional (retired and loving it) I have a few comments to make on the 'changes' that seem to have people (including myself) a little worried and upset.
1) We understand that bad things happen to computer systems (hardware and software) which is exactly why we need backups. That having been said customer facing systems MUST be priority if a business is to say in business. A server should NOT take more than a day to rebuild and there should be a 'failover' system. 2) All software changes should be thoroughly tested before rolling them out, especially customer facing applications, however, I do understand and acknowledge that you were hit from left field by MyHeritage programmers. This I could easily understand being not your fault, however, you are supposed to both be the same company. Communication and project management would prevent this. It actually makes me wonder what kind of cowboys are employed there. Do you have a team that understand that the customer is king. Often misguided, demanding, rude and ungrateful, but KING (or queen). You simply can't treat your customers with such offhandedness and not expect a backlash. 3) Daily updates on progress (be it positive or negative) is always better than silence or half baked promises. Communication is key. People react better when they see things happening. Your PR department (if one exists) must be proactive, if you don't have one then someone needs to be the mouthpiece for the company. 4) Suggesting that people backup to the cloud is a little like saying, we don't care anymore, there are other solutions out there. Whereas this is true I suggest that everyone read the small print before using some of the Cloud services offered. Some site 'claim' the rights to any files loaded on to them. I am trained in Six Sigma and Lean Processing and I can share this with you, nothing is more important than the Voice of the Customer. Lose the customer, lose your business. I love Legacy. It has always been an awesome product for keeping ancestry information structured and help identify areas for future and further research and it would be a shame if all that was to be forgotten by lack of communication and lack of customer focus. Respectfully your Kevin www.abbydalesystems.com<http://www.abbydalesystems.com> Numbers 6:24-26 ________________________________ From: LegacyUserGroup <[email protected]> on behalf of [email protected] <[email protected]> Sent: Tuesday, June 4, 2019 4:52 PM To: Legacy User Group Subject: Re: [LegacyUG] Backing up to the cloud Hi Michele I have had great response from you with previous questions and thank for it. But what is happening now is appalling. We are getting no explanation from my heritage as to why things are going wrong, why did they have to change their API for example no explanation given. I think the users of Legacy deserve much better answers. The Map problem is a laugh while other companies have no problems to my knowledge, yet there is no real explanation as to what is happening apart from ....soft changing coding. what stage are the programmers at ,are they near fixing it or miles away from it, Why is it taking so long surely they can give us some kind of info to help us to be patient. It has been a long time now. Sadly I have been looking at other programmes with maps considering moving, never dreamed I would do this as I had been very happy with Legacy. Maps was very important to me as I am sure to others as well. But it is getting very frustrating, waiting, waiting, waiting but no news of any kind. Very sad. Please I know its not your fault and please to give me “they dont give out info re when it might be ready”.We want real answers from My Heritage. Declan Chalmers From: [email protected] Sent: Tuesday, June 4, 2019 7:33 PM To: Legacy User Group Subject: Re: [LegacyUG] Backing up to the cloud First Maps now hints, server and cloud with no indication as to when these will be corrected. We are paid for things we have not got. Is it the beginning of the end of Legacy? I am a long time user of Legacy and have not complained but what is happening especially re the maps cant be let go . Declan Chalmers From: Michele Lewis Sent: Tuesday, June 4, 2019 6:42 AM To: Legacy User Group Subject: Re: [LegacyUG] Backing up to the cloud The problem with the Hints has nothing to do with the server. MyHeritage had an API (programming code) change on their side which caused us to have to make a code change on our side. The Legacy download IS housed on the broken server so we parked a copy on the Amazon server that houses the Legacy webinar site and we can give anyone who needs it a direct link to it. Michele On Mon, Jun 3, 2019 at 22:27 CE WOOD <[email protected]> wrote: If the problem was just the Legacy Cloud backup, that would be understandable, but, from the many comments to the contrary, both from beta testers posting here and users, the whole Legacy program was affected, and version 9 could not be downloaded! We were advised that many of the problems with Legacy were affected, such as Hints, and could not be remedied until the programmers were able to reprogram! That the Legacy program was lost by MyHeritage is inexcusable. CE ________________________________ From: LegacyUserGroup <[email protected]> on behalf of Ronald Bernier via LegacyUserGroup <[email protected]> Sent: Monday, June 3, 2019 2:00 PM To: Legacy User Group Cc: Ronald Bernier Subject: Re: [LegacyUG] Backing up to the cloud Apparently the sky is falling. Of course, the banks, doctor’s office, etc. store critical data on their server(s) - therefore they must have a fail safe system. A server that houses among other things FREE cloud back-up is far from being a critical system. Ronald Bernier Woonsocket, RI USA Sent from my iPhone On Jun 3, 2019, at 4:19 PM, CE WOOD <[email protected]> wrote: You are 100% correct. Imagine if the servers at your bank, doctor's office, hospital, amazon, Google, ad infinitum, were out this long! Something else is going on here. Maintaining servers is a 24 hour duty. If MyHeritage had no total image backup, Legacy made a potentially lethal mistake. Friends and family who do server maintenance and programing for a living (MSFT, amazon, etc.) are certain there is something fishy about this whole thing. CE ________________________________ From: LegacyUserGroup <[email protected]> on behalf of Chris Hill <[email protected]> Sent: Monday, June 3, 2019 11:50 AM To: Legacy User Group Subject: Re: [LegacyUG] Backing up to the cloud And also be aware that the current Legacy cloud backup system is broken, following a server failure about 3 weeks ago. Millennia (Legacy) and My Heritage have built a new server and currently configuring it. Don't ask me why it is taking so long. Most companies who lose a server will get it back either directly, or through a Disaster Recovery process, within a day - just think what Amazon would do if its servers crashed. I saw a report about 20 years ago, in the UK, that NO businesses who had lost its servers, and had no recovery process, actually survived as a business. Regards Chris ------ Original Message ------ From: "Brian Kelly" <[email protected]> To: [email protected] Sent: 03/06/2019 18:41:25 Subject: Re: [LegacyUG] Backing up to the cloud >Cloud Backup is free. Note that this is not a full service backup however, >Only your data file is included and there is only one copy held. It is >strongly recommended that you consider this an extra backup not your only one. >If you have media linked to your file you will certainly need to back up the >media separately. > >Security problems are no worse than any other cloud service. Hackers might get >access to the server which contains the backups, no online service is risk >free. > >Brian Kelly > >On 03-Jun.-19 1:33 p.m., Susan Osborne wrote: >>Does it cost to use the backup to cloud feature in Legacy? >> >>Is there a problem with security if you use it? >> >>Susan >> > >-- >LegacyUserGroup mailing list >[email protected] >To manage your subscription and unsubscribe 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