Hi Karen, Have you tried searching you PC for the program? START - FIND - FILES + FOLDERS choose your hard drive(s) as the location and Legacy as the file name
Or checked if it's in START - SETTINGS - CONTROL PANEL - ADD/REMOVE PROGRAMS? If you can't find it listed as an application, I would suggest you go to C:\Legacy\Data and copy all the files to another location (temporarily as a backup method) then either uninstall Legacy, or delete the folder C:\Legacy and all its contents then go for the complete program download again. I know this seems drastic, but it may be the only way to sort it :-( -- Andy Beattie Halifax, West Yorkshire http://uk.geocities.com/uk_rabbiter www.beattie1969.freeserve.co.uk updated 21 December 2002 ----- Original Message ----- From: Karen A. Hill > I did exactly what you suggested here, and it did not work either. I even > went into My Computer and went into the Legacy folder on the hard drive and > saw there were two icons (Coats of Arms), one for Legacy and the other one > for Legacy40. I tried both and still got the welcome message to the update. > > I am wondering if the file is simply not there. In other words, the update > is not attaching itself to anything even though I get a message saying it > has been successfully installed. > > > Karen > > At 11:18 AM 12/21/2002 -0500, you wrote: > >Karen, > >You said: > > > I click the usual Legacy40.exe icon (the same icon I had > > > been clicking all along without any problem) and I get a > > > message welcoming me to the Legacy 4.0 setup program. > > > >The Legacy40.exe icon is the setup file that INSTALLS Legacy. This is why > >you are installing the same files over and over. When you click on > >Legacy40.exe icon, you are INSTALLING again. Once you have installed > >Legacy, DO NOT click on this same file again. To do so will only Install > >Legacy again. > > > >You say: > > > There is also an icon called Legacy 4.0 > > > >This is the icon that the install program puts on the desktop for you to > >start Legacy. Click on this icon and see if Legacy starts (it should). > > > >If clicking on this icon brings up the setup program again, cancel out of > >'set up' and then click on the icon again holding the mouse button down > >while you drag the icon to your "Recycle Bin" then 'drop' (release the > >button) it there. > > > >Then: > >1. Click on your "Start" button, go up to 'Programs' then over to the Legacy > > 4 icon located there. (DO NOT click on this with the left mouse button) > > > >2. Right-click on the Legacy icon Holding down the 'right' mouse button, > >drag > > the icon onto your desktop and then release the right mouse button. > > > >3. Click on "Copy Here" > > > >This should give you a good icon for Legacy. Click on this new icon and > >Legacy should start. If it doesn't start, please get back giving a > >description of what you did. > > > >Hope this solves your problem. Let us know if it works. > > > >Louise > > > > > >----- Original Message ----- > >From: Karen A. Hill > > > > > Hi Louise, I am certainly hoping someone will be able to help me. > > > > > > I had already downloaded the latest Legacy update from within Legacy's > > > website. Then I go to the desktop where I click the usual Legacy40.exe > > > icon (the same icon I had been clicking all along without any problem) and > > > I get a message welcoming me to the Legacy 4.0 setup program. I follow > >all > > > the steps and then get a message saying it was installed successfully, and > > > I click "Finish" only to get the same welcome message all over again, > > > putting me through all the motions all over again. I have clicked > >"Cancel" > > > a few times hoping to skip the update setup program altogether so that I > > > can at least get back into Legacy even if without its updates. No luck. > >I > > > still get the welcome message. > > > > > > There is also an icon called Legacy 4.0, and I have clicked that one too, > > > again without any luck. Same welcome message. > > > > > > I don't know if this is worth anything, but I got a message from Legacy > > > with my password seven times too. > > > > > > I am tempted to uninstall Legacy and then reinstall it, but I need to be > > > sure that all my family files will still be there. > > > > > > Thanks, > > > > > > Karen > > > > > > At 03:07 PM 12/20/2002 -0500, you wrote: > > > >Karen, > > > >Are you clicking on the Legecy40.exe file that you downloaded or, are you > > > >clicking on the Icon that was installed on your desktop? > > > > > > > >It sounds like you are clicking on the Legacy40.exe file, which is the > >setup > > > >file. The Legacy Icon that starts the program cannot install files on > >your > > > >computer. > > > > > > > >Would you please give a step by step description of what you are doing so > > > >that someone can help you? > > > > > > > >Louise > > > > > > > > > > > >----- Original Message ----- > > > >From: Karen A. Hill > > > > > I was given a password to install an update which I did > >successfully-only > > > > > to be asked to do it all over again and again and again and again - to > >a > > > > > total of 17 times before I finally gave up as I was installing same > >files > > > > > over and over and over. I even clicked to exit setup just to get > >inside > > > > > Legacy, to no avail. I am denied access. > > > > > > > > > > > > > > > Help! > > > > > > > > > > Thanks, > > > > > > > > > > Karen --- Outgoing mail from my PC is certified Virus Free! Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.431 / Virus Database: 242 - Release Date: 17-Dec-02 Legacy User Group Etiquette guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
