Hi Jan,

Firstly, the good news it seems that we now have number portability.

http://www.acma.gov.au/Citizen/Phones/Numbers/Keeping-your-number/local-number-portability-keeping-your-number-i-acma

Now, for the magical mystery tour that is Internet and Phone access.

I recently paid a home visit enticed by garbled tales of wireless Internet and VOIP.

To my surprise, as we were in Leichhardt (inner city Sydney) and the service provider was migrating their customers from WiMax to the 4G network.

So, the provider had delivered a new integrated 4G dongle/router device. The new router had a VOIP, Ethernet and WiFi port, but the customer was told the VOIP did not work.

Believing the VoIP service wouldn't work with the new router, the customer had signed up to a land line service from a Telstra spin off, deal they could not refuse. There would be a two month wait for the land line (which either involved the installation of a new line to their house or by some form of magic, their formerly inadequate copper wire now suddenly supports ADSL2. The customer was also told she would get a temporary phone number during the transition (this was when she thought her VOIP service would not work.

However, it transpired that all they needed to do was plug their VOIP box into the Ethernet Port. The VOIP box had two phone ports (one seemed more reliable than the other).

So, it appears the WiMax service is being shut down in the city or is it being sold to the NBN?

The truth is out there somewhere.

Marghanita

On 06/12/16 16:24, Jan Whitaker wrote:
Well, I got the notice today and I need some help so I can be prepared. You 
guys know everything. :-)

This is an HFC connection.

Here's my main question:  Since they provide themselves a four month window for 
installation, how in the world does one prepare for cutover?

second question; do you lose your phone service immediately when they do the 
installation? Yes, I'm a landline user. Not that anyone much calls me. But I 
would like to keep my same phone number. How is that managed? Is the number 
held for you until it's subscribed with a retailer?

third question: do retailers on HFC vary all that much in their ability to 
provide speeds or is it just like HFC always has been - service level 
contention depends on how many people physically connect to that pipe?

The info from NBN was so minimal it was useless. It's all about aerial versus 
underground installing and how to complain. That's it. It also appears that HFC 
ONLY provides external boxes and nothing inside at all. So all those questions 
about keeping your own phones etc are moot. I'm back to square one.

Thanks anyone
Jan



I write books. http://janwhitaker.com/?page_id=8

Melbourne, Victoria, Australia
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Sooner or later, I hate to break it to you, you're gonna die, so how do you 
fill in the space between here and there? It's yours. Seize your space.
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Marghanita da Cruz
Telephone: 0414-869202
Email:  [email protected]
Website: http://ramin.com.au

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