Linux-Hardware Digest #586, Volume #12           Fri, 31 Mar 00 16:13:12 EST

Contents:
  Re: burning mp3's (Joshua Baker-LePain)
  Re: lp0 issues with Redhat 6.1 (Joshua Baker-LePain)
  Optra 40 + Samba + Win98 != happy (Vincent Fox)
  IDE Zip is both 250609664 and 250640384 bytes? (Paul Hughett)
  modem speed.. (Ted Wager)
  Re: Linux sucks (Norman Levin)
  Re: S3 Savage4 installation problem with Mandrake 6.0 (Chris Jackson)
  Re: Upgrade Redhat 6.2 (Craig McCluskey)
  Re: Upgrade Redhat 6.2 (Craig McCluskey)
  Re: burning mp3's ([EMAIL PROTECTED])
  Re: SCSI and IDE disk problems (Yan Seiner)
  Re: Promise Boot Problem? (Michael Kelly)
  Compaq Presario 4160 ("Dick Kniep")
  Re: Does SuSE-linux or FreeBSD supports Turtle Beach sound card? ("Alex Lam.")
  Re: Promise udma66 Controller (Michael Kelly)

----------------------------------------------------------------------------

From: Joshua Baker-LePain <[EMAIL PROTECTED]>
Subject: Re: burning mp3's
Date: 31 Mar 2000 18:11:48 GMT

[EMAIL PROTECTED] wrote:

> Joshua Baker-LePain  <[EMAIL PROTECTED]> replied:

>> mpg123 -w 1.wav 1.mp3
>> mpg123 -w 2.wav 2.mp3
>> .
>> .
>> .
>> cdrecord -v dev=$DEVICE speed=$SPEED -audio -pad -swab 1.wav 2.wav ...
>> 
>> replacing $DEVICE and $SPEED with the appropriate values -- check the man
>> pages.

> While this will work, cdrecord writes each wave file as a separate
> track.  This may confuse some cdplayers and/or generate clicks and
> pops between tracks.  You also have no control over the lead-in and
> lead-out.  If you are a perfectionist, you will want to use CDRDAO
> which writes in the more common Disk At Once mode.  More info about
> CDRDAO can be found at: http://www.ping.de/sites/daneb/cdrdao.html

Or just give cdrecord the -dao option.


-- 
Joshua Baker-LePain
Department of Biomedical Engineering
Duke University

------------------------------

From: Joshua Baker-LePain <[EMAIL PROTECTED]>
Crossposted-To: comp.os.linux.setup
Subject: Re: lp0 issues with Redhat 6.1
Date: 31 Mar 2000 18:16:01 GMT

In comp.os.linux.hardware root <[EMAIL PROTECTED]> wrote:
                          ^^^^

You're running as root.  Don't Do That.

> reason, upon installation Linux did not recognize the port.  
> How can I go about fixing this.  I would assume that the first thing
> that I'm going to have to do is to get /dev/lp0 working, and then the
> printtool setup *should* be a snap.  So, how does one tweak their lp0
> settings for this?

This is a known problem covered on RedHat's site:

http://www.redhat.com/support/docs/gotchas/6.1/gotchas-6.1-6.html#ss6.19

> if possible, can you please send your reply to my e-mail address

Posted replies to posted questions.

-- 
Joshua Baker-LePain
Department of Biomedical Engineering
Duke University

------------------------------

From: [EMAIL PROTECTED] (Vincent Fox)
Subject: Optra 40 + Samba + Win98 != happy
Date: 31 Mar 2000 18:22:35 GMT

So I picked up a couple of the Optra 40's.
Damn nifty printer from the Linux side.
And yes, plain old EDO 16 meg SIMM worked great
to give me a 20 meg PostScript printer under $100.

Prints very well from Linux side.

Prints pretty well from NT4 as well.

However the Win9x drivers for the Optra 40
seem to produce some weird stuff. The Samba
solution does not like what it tries to shove
through there at all. I dumped the output to
a file and the 9x drivers seem to be putting
some PJL stuff and also a couple of control
characters before the PostScript. So even when
I try to manually queue the resultant PS file
from the Linux side, it doesn't like the 9x
file and tells me "not a Postscript file". I can
vi it and trim stuff and probably make it work
but that's a real pain. 

Anyone got a good idea?

--
        "Who needs horror movies when we have Microsoft"?
         -- Christine Comaford, PC Week, 27/9/95

------------------------------

From: Paul Hughett <[EMAIL PROTECTED]>
Subject: IDE Zip is both 250609664 and 250640384 bytes?
Date: 31 Mar 2000 18:46:48 GMT

I have just installed a 250 MB IDE internal Zip drive on my PC system,
running under RedHat 6.1 (kernel 2.2.13-0.7).  It appears to work
okay, but whenever I run mount or fdisk, it generates a message saying
the the disk is reporting itself to be both 250609664 and 250640384
bytes long.  I've only tried one disk so far, so I don't know if this
is a drive or a medium problem.  Older 100 MB disks are accepted
without complaint.

Does anyone have an idea as to what is happening here?  In particular,
is it safe to put my data on these disks?

Thanks for any comments.

Paul Hughett


------------------------------

From: Ted Wager <[EMAIL PROTECTED]>
Subject: modem speed..
Date: Fri, 31 Mar 2000 20:20:16 +0100

Hi..
I have a Hayes Accura 56k modem...When I connect to the www od pick up mail
the details pager in kppp never gets above 3>4 kb...I realise the modem speed
is quoted in kbits but is the details page the same ??...My friend seems to get
a speed above 9 most of the time. Is there any way I can speed things up ??
My frined uses the same ISP as me so the on;ly difference is the phone line as
we have the same settings on our machines and the same Mandrake 7..
The speed is the same in Slackware and SuSe...

------------------------------

Date: Fri, 31 Mar 2000 12:27:02 -0700
From: Norman Levin <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Crossposted-To: comp.os.linux.networking,comp.os.linux.portable
Subject: Re: Linux sucks

Andy Guibert wrote:
> 
> For many businesses worldwide, IBM AS/400s are the core of their computing
> platform. And it's not just businesses that own them, most US district & circuit
> courts either use AS/400s, or are migrating to them. For anyone that's really
> serious about their business, Windows is not option, and Novell lacks the edge
> that IBM has with it's rather large user base. You don't use an NT (even
> "Advanced Server") or Novell-based machine to search through a 350 million
> record multi-table database. Ever try an inner join on a such a beast? Well, I
> have. :)
> 
> You might want to note that IBM is seriously considering ending it's AIX
> development and moving to Linux.
** If you know something here, please contribute to 'comp.unix.aix'.  Lots of other
people would like to know.  

 As a matter of fact, you can now order Linux
> based AS/400s directly from www.as400.ibm.com. Do you honestly think that Big
> Blue would make such a move because of Linux's "hype"? Maybe to some extent, but
> there's big money at play and making a mis-step in this field could cost IBM
> billions of dollars, both in support costs and in sales, worldwide. I like to
> think that IBM has some of the finest and brightest engineers and analysts
> working for them and I'm sure they've looked into Linux's marketability and
> performance before even considering their options. IBM, so far, has followed the
> right _general path_ for both it's end-users and developers (from the time it
> introduced it's first typewriter), and I'm sure that it will continue to do so.
> Besides, if this weren't true, care to explain what makes IBM so successful
> (big, powerful, and respected)?
> 
> Andy
> 
> PS: Don't reply with the "right place at the right time" line, though it's valid
> for most arguments, it's just too broad for this one.
> PPS: This is _my_ opinion, feel free to disagree.
> 
> Dick Brown wrote:
> 
> > "Hal Burgiss" <[EMAIL PROTECTED]> wrote in message
> > news:[EMAIL PROTECTED]...
> > > On Sun, 20 Feb 2000 15:03:08 +0800, Dick Brown <[EMAIL PROTECTED]>
> > > wrote:
> > > >
> > > >As a workstation Linus is a long way from being mainstream business
> > > >because the software is simply not up to the standard of that available
> > > >for Windows.  As a server it is reasonable but again why bother staking
> > > >your business on something that really has no major company supporting
> > > >it.
> > >
> > > You mean somebody like IBM? Get educated.
> > > --
> > > Hal B
> > > [EMAIL PROTECTED]
> > > --
> > IBM does not really figure in my main computing, although I do use a
> > Thinkpad when I travel.  Compaq Servers and HP and Micron workstations
> > running Novell 5 or Win 2000  Server and NT and Win 2000 Professional on the
> > Workstations.
> >
> > By comparison, can you name me many major enterprises running Linux
> > Workstations on Linux Servers.
> >
> > If Linux suits your work then by all means use it.  I have RH 6.1 running
> > well but it is only to play with.
> >
> > Dick
> 
> --
>  Andy Guibert - Linux/Unix Systems Administrator
> ----- "STOP the FUD, free() the malloc()s!" -----
> -------------------------------------------------
> Remove the "nojunk" from my addy when responding.

-- 
Norman Levin

------------------------------

From: Chris Jackson <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Crossposted-To: 
linux.redhat.install,alt.os.linux.mandrake,comp.os.linux.setup,uklinux.help.newbies
Subject: Re: S3 Savage4 installation problem with Mandrake 6.0
Date: Fri, 31 Mar 2000 19:54:11 GMT

Or rather than get a new version of mandrake, you can hit rpmfind.net, click
the link for apps by letter X, and find XFree4 and it's files in mandrake
format. Install those, along with the updated XF86Setup and you should be
ok.

Harry Lewis wrote:

> I've had Mandrake 6.0 (which, I believe, is based on Red Hat 6) running
> on a Gateway 2000 Pentium II 233 for a while without any problems.
> However, recently the graphics adapter needed replacing, and I can't get
> the new one working on the system. Basically, the new adapter is a S3
> Savage4, and it isn't listed in the adapters that are available at
> installation.
>
> I've been to the vendor's Web site in the hope of finding some
> documentation on how to install the adapter, but couldn't find any
> Linux-related information at all. Could anyone give me any pointers
> either on how to install this adapter or where I could find information
> on doing so?
>
> TIA,
>
> Harry


------------------------------

From: Craig McCluskey <[EMAIL PROTECTED]>
Subject: Re: Upgrade Redhat 6.2
Date: Fri, 31 Mar 2000 14:13:54 -0600

Mickey Stein wrote:
> Dl'd i386/RedHat/* from metalab.sunsite.edu (about
> 550mb)

I downloaded the iso disk image from wisc.edu at 640.7 MB and burned
a couple of CD-ROMS for it (from a Macintosh system).

The iso image was called zoot...  Interesting name; quite unlike the 
previous 6.1...

I booted off the CD and, once underway, clicked on the, "Upgrade,"
button.

> I guess I answered my own question since I just
> finished rebuilding the kernel
> under redhat 6.2

I'm an old-time unix sys admin, but I'm new to Linux.

How do I compile the kernel for RH6.2? Anything in particular
I should know about? (I have read that one should be careful
to tell lilo about the new kernel or one will have problems
booting!)

My computer has:

        - a Gigabyte GX-71 with an Athlon 650 and 128 MB of ECC RAM,
        - an Elsa Erazor III with 32 MB, 
        - a 48x CD-ROM drive, and,
        - an Aureal Vortex 2 Superquad sound card.

Everything works OK, though I'm not sure the Ultra ATA/66 is working
at top speed, nor how much of the Erazor III's memory is being used.
I do use power management, as far as I know, i.e., the monitor goes
into standby after a delay time as it should (how much more is there
to power management?).

Any suggestions would be greatly appreciated.

Craig

------------------------------

From: Craig McCluskey <[EMAIL PROTECTED]>
Subject: Re: Upgrade Redhat 6.2
Date: Fri, 31 Mar 2000 14:19:36 -0600

Craig McCluskey wrote:
> Everything works OK, 

Oops! I have not yet tried the sound card because I have not
hooked up speakers to it. Am I in for a difficult time?

Craig

------------------------------

Subject: Re: burning mp3's
From: [EMAIL PROTECTED]
Date: Fri, 31 Mar 2000 20:16:57 GMT

According to Joshua Baker-LePain  <[EMAIL PROTECTED]>:

> Or just give cdrecord the -dao option.

Sounds like I need to get an updated version of cdrecord.  ;-) When
did they introduce the -dao option?

-p.


------------------------------

From: Yan Seiner <[EMAIL PROTECTED]>
Crossposted-To: comp.os.linux.help,comp.os.linux.misc
Subject: Re: SCSI and IDE disk problems
Date: Fri, 31 Mar 2000 14:21:31 -0500
Reply-To: [EMAIL PROTECTED]

No.  The errors are on the original scsi drive; when you copied the data
you also copied the errors.  I don't have any tech knowledge of this; I
speak form (fortuantely limited) experience.

--Yan

"Knut A. Nilsen" wrote:
> 
> ..all three? At the same time? Anything special that could cause such
> failures? I mean, the second ide drive, /dev/hdc, is brand new. The scsi
> drive is about 6 months old, while the first ide drive is more than 2 years
> old. Why would they die the same day?
> 
> Knut
> 
> Yan Seiner <[EMAIL PROTECTED]> wrote in message
> news:[EMAIL PROTECTED]...
> > The drive is toast.  Replace it immediately.
> >
> > --yan
> >
> > "Knut A. Nilsen" wrote:
> > >
> > > About 6 months ago I installed a new Seagate Barracuda ST39175LW 9,1 Gb
> SCSI
> > > disk on a small fileserver. The disk has one partition taking up the
> entire
> > > disk, most of which is 'shared' to Windows clients using Samba (2.0.5a).
> The
> > > system has been running happily until yesterday, when I discovered that
> > > files and directories were missing over the samba share. Trying to list
> the
> > > files in linux gave me IO errors. Unmounting the drive and running
> e2fsck
> > > gave the following output:
> > >
> > > Error reading block XXX (Attempt to read block from filesystem resulted
> in
> > > short read) while doing inode scan.  Ignore error<y>?
> > >
> > > Ignoring the error would give me more messages like this. Running
> e2fsck -c
> > > caused the scsi bus to attempt to reset several times. Finally, after
> > > several hours of errors, SCSI bus reset attempts etc etc, rebooted the
> > > machine, unmounted the drive and ran e2fsck -c, which now seamed to
> work.
> > > The disk is up and running again with no new error messages...
> > >
> > > /var/log/messages:
> > > Mar 29 12:29:01 arthur kernel: SCSI disk error : host 0 channel 0 id 0
> lun 0
> > > return code = 28000002
> > > Mar 29 12:29:01 arthur kernel: [valid=0] Info fld=0x0, Current sd08:01:
> > > sense key Not Ready
> > > Mar 29 12:29:01 arthur kernel: Additional sense indicates Logical unit
> is in
> > > process of becoming ready
> > > Mar 29 12:29:01 arthur kernel: scsidisk I/O error: dev 08:01, sector
> 8536140
> > > Mar 29 12:29:01 arthur kernel: EXT2-fs error (device sd(8,1)):
> > > ext2_write_inode: unable to read inode block - inode=1067
> > > 010, block=4268070
> > > Mar 29 12:29:06 arthur kernel: SCSI disk error : host 0 channel 0 id 0
> lun 0
> > > return code = 28000002
> > > Mar 29 12:29:06 arthur kernel: [valid=0] Info fld=0x0, Current sd08:01:
> > > sense key Not Ready
> > > Mar 29 12:29:06 arthur kernel: Additional sense indicates Logical unit
> is in
> > > process of becoming ready
> > > Mar 29 12:29:06 arthur kernel: scsidisk I/O error: dev 08:01, sector 2
> > > Mar 29 12:30:03 arthur kernel: (scsi0:0:0:-1) Unexpected busfree,
> LASTPHASE
> > > = 0x40, SEQADDR = 0x5f
> > > Mar 29 12:30:07 arthur kernel: SCSI disk error : host 0 channel 0 id 0
> lun 0
> > > return code = 28000002
> > > Mar 29 12:30:07 arthur kernel: [valid=0] Info fld=0x0, Current sd08:01:
> > > sense key Not Ready
> > > Mar 29 12:30:07 arthur kernel: Additional sense indicates Logical unit
> is in
> > > process of becoming ready
> > > Mar 29 12:30:07 arthur kernel: scsidisk I/O error: dev 08:01, sector
> 983962
> > > Mar 29 12:30:07 arthur kernel: SCSI disk error : host 0 channel 0 id 0
> lun 0
> > > return code = 28000002
> > >
> > > (same message repeated a _lot: of times)
> > >
> > > Mar 29 12:36:11 arthur kernel: scsi0 channel 0 : resetting for second
> half
> > > of retries.
> > > Mar 29 12:36:11 arthur kernel: SCSI bus is being reset for host 0
> channel 0.
> > > Mar 29 12:36:14 arthur kernel: SCSI disk error : host 0 channel 0 id 0
> lun 0
> > > return code = 28000002
> > > Mar 29 12:36:14 arthur kernel: [valid=0] Info fld=0x0, Current sd08:01:
> > > sense key Not Ready
> > > Mar 29 12:36:14 arthur kernel: Additional sense indicates Logical unit
> is in
> > > process of becoming ready
> > > Mar 29 12:36:14 arthur kernel: scsidisk I/O error: dev 08:01, sector
> 2883722
> > >
> > > Can anyone explain this behaviour?
> > >
> > > Now, for chapter two:
> > >
> > > In 'panic', while I was fsck'ing the SCSI drive, I went an bought a
> second
> > > 10GB IDE drive, to backup my disk in case I needed to try some extensive
> > > data recovery. I makde this dosk inot one big partition also
> (/dev/hdc1).
> > > Running mke2fs, /var/log/messages is filled with this kind of errors:
> > >
> > > Mar 30 11:27:44 arthur kernel: hdc: dma_intr: status=0x51 { DriveReady
> > > SeekComplete Error }
> > > Mar 30 11:27:44 arthur kernel: hdc: dma_intr: error=0x10
> > > { SectorIdNotFound }, CHS=770/0/137, sector=197074
> > > Mar 30 11:28:02 arthur kernel: hdc: dma_intr: status=0x51 { DriveReady
> > > SeekComplete Error }
> > > Mar 30 11:28:02 arthur kernel: hdc: dma_intr: error=0x10
> > > { SectorIdNotFound }, CHS=1666/0/79, sector=426450
> > > Mar 30 11:28:21 arthur kernel: hdc: dma_intr: status=0x51 { DriveReady
> > > SeekComplete Error }
> > > Mar 30 11:28:21 arthur kernel: hdc: dma_intr: error=0x10
> > > { SectorIdNotFound }, CHS=3650/0/23, sector=934354
> > > Mar 30 11:28:22 arthur kernel: hdc: dma_intr: status=0x51 { DriveReady
> > > SeekComplete Error }
> > > Mar 30 11:28:22 arthur kernel: hdc: dma_intr: error=0x10
> > > { SectorIdNotFound }, CHS=3650/0/22, sector=934354
> > >
> > > ..and runing e2fsck on this disk gives:
> > >
> > > Error reading block 3358818 (Attempt to read block from filesystem
> resulted
> > > in short read) while doing inode scan.  Ignore error<y>?
> > >
> > > ...which is the same message I got on the SCSI disk in the first place!
> > >
> > > Which means that I can't get my brand new 10 GB drive to work at all.
> The
> > > drive is an IBM DTTA-371010 CHS=19590/16/63
> > >
> > > On top of this, as I am writing this post, I see that I get the same
> error
> > > messages on /dev/hda and IO errors as I am parsing through
> /var/log/messages
> > > to copy the error messages. This disk is an IBM DTTA-350640
> CHS=790/255/63
> > >
> > > This is beginning to become frustrating! Any ideas, anyone?
> > >
> > > Knut Nilsen

-- 

Think different
        ride a recumbent
                use Linux.

------------------------------

From: Michael Kelly <[EMAIL PROTECTED]>
Subject: Re: Promise Boot Problem?
Date: Fri, 31 Mar 2000 15:21:04 -0500

On Fri, 31 Mar 2000 08:50:39 -0500, Abe <[EMAIL PROTECTED]> wrote:

>Thanks for the tip, but where did you get the numbers?  My /var/log has
>numbers different from /proc/pci...

I have Win98 on the same machine.  I got the numbers from device
manager "resources" tab for the Promise driver.

>
>How did you compile the kernel?  I've tried 'Boot offboard IDE first',
I didn't.  To check booting with the card I made a floppy from the
boot image from the promise web site, then used that with a Red
hat 6.0 rescue disk I made from an image from the Red hat site.
I booted and did 'rescue' at the boot: prompt.
This got me to the rescue disk where I could do
cat /proc/pci
and the numbers checked out the same as in Win98.
I then rebooted and did the ide2= with the promise
disk and saw that it could see the drive partitions.
cat /proc/partitions gave me the device numbers.
Then I did mknode b /dev/hde 33 0
to make the device /dev/hde

Then fdisk -l /dev/hde would give the info.
Booting from TurboLinux Workstation 4.0 install
CD I didn't have to do any of that bit with mknod.
According to Promise, kernels after 2.2.10 have
support built in, and the TurboLinux 4.0 kernel
is 2.2.12-8.

Again, it's running in pio mode, not udma, but it's
still pretty good response.  The system feels just
as fast or faster than Win9x/NT both of which I
have on the same machine.

So, if you're not seeing your drive after booting
with the ide2= numbers, try doing
cat /proc/partitions to get device numbers
and using mknod.  If all that doesn't work
then maybe you do have a hw issue.

>append='pci=reverse' and other options, but it still locks just before the
>decompression stage.  The kernel never starts enough to even look for an IDE
>controlller, so I don't think that the IDE card is the problem...


Mike

--

"I don't want to belong to any club that would have me as a member."
    -- Groucho Marx

------------------------------

From: "Dick Kniep" <[EMAIL PROTECTED]>
Subject: Compaq Presario 4160
Date: Fri, 31 Mar 2000 22:21:30 +0200

I have a Compaq Presario 4160, and I want to install Linux on it. The
Graphics card is an S3 Trio (which should be supported) but the sound card
is an ESS1888.

Does anyone know something about this?




------------------------------

From: "Alex Lam." <[EMAIL PROTECTED]>
Crossposted-To: comp.os.linux.misc
Subject: Re: Does SuSE-linux or FreeBSD supports Turtle Beach sound card?
Date: Fri, 31 Mar 2000 13:50:43 -0800

"J. C." wrote:
> 
> In article <[EMAIL PROTECTED]>, "Alex Lam." <[EMAIL PROTECTED]> wrote:
> 
> :
> :      Can't find info on SuSE's hardware db.  Does anybody knows if ALSA
> : or OSS supports Turtle Beach sound card?  If it does, which model?
> :
> :      Linux kernel 2.2.x, or FreeBSD 3.3. (I bought the official SuSE 6.3
> : CD set, I believe the ALSA is in there and paid for.)
> 
> <http://www.alsa-project.org/src/soundcards.html>
> The ALSA site has a list of supported cards; the Turtle Beach Wavefront
> is supported, but not (unfortunately) my old Multisound Classic, which
> cannot be run under the 2.3.x kernels.
> --

thx.

Alex Lam.

------------------------------

From: Michael Kelly <[EMAIL PROTECTED]>
Subject: Re: Promise udma66 Controller
Date: Fri, 31 Mar 2000 15:26:09 -0500

On Fri, 31 Mar 2000 04:28:23 -0500, "Bobby Hitt" <[EMAIL PROTECTED]>
wrote:

>The instructions said it would NOT work with SMP, so I
>went back to a single processor, same problem. Has anyone done anything with
>the Promise udma66 controller that you're aware of?

I tried using the module with insmod and although I didn't get any
errors, it still ran in pio mode, so it's not any faster than just
using the support that's already in the kernel.  In your Lilo.conf
for your Linux boot just add the line ide2=0xyyyy,0xyyyy with the
i/o addresses for ide channel 2 for the card.  On my machine,
bonnie benchmark is showing from 3.9 MB/sec to 6.7 MB/sec
so although it would be nice to get udma it seems to run pretty
reliably without it.  From what I've seen on the ngs, those trying
to tweak for udma are opening up their boxes quite a bit due
to lockups.

If anyone has reliably configured it for faster than 6.7 MB/sec
without opening the box please post how you did it. :)


Mike

--

"I don't want to belong to any club that would have me as a member."
    -- Groucho Marx

------------------------------


** FOR YOUR REFERENCE **

The service address, to which questions about the list itself and requests
to be added to or deleted from it should be directed, is:

    Internet: [EMAIL PROTECTED]

You can send mail to the entire list (and comp.os.linux.hardware) via:

    Internet: [EMAIL PROTECTED]

Linux may be obtained via one of these FTP sites:
    ftp.funet.fi                                pub/Linux
    tsx-11.mit.edu                              pub/linux
    sunsite.unc.edu                             pub/Linux

End of Linux-Hardware Digest
******************************

Reply via email to