Re: interesting link on the AOL postmaster/abuse problem

[Adam Bailey]

On 4/9/00 5:13 PM, Chuq Von Rospach <[EMAIL PROTECTED]> wrote...

>Me, I'm trying to decide how to deal with this. I've always had good 
>results with AOL problems. If that's going to stop, I"m going to have 
>to treat their accounts differently.

It's this simple: the people you're used to having good dealings with 
were also often the ones handling Internet abuse. They cost too much for 
AOL to give them the support they deserve. So AOL moved a lot of the 
abuse handling to member services, so that the technical people can stick 
to doing technical stuff.

This shouldn't cause any problems for you, once you get around AOL's 
roadblocks. The good people are still there, they're just a little more 
shielded from having to deal with the public. The email address changes 
were a minor part of a big change meant to improve things (in the overall 
effort to avoid spending money).


-- 
Adam Bailey    | Chicago, Illinois
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