On Sun, 9 Apr 2000, Adam Bailey wrote:
> This shouldn't cause any problems for you, once you get around AOL's
> roadblocks. The good people are still there, they're just a little more
> shielded from having to deal with the public. The email address changes
> were a minor part of a big change meant to improve things (in the overall
> effort to avoid spending money).
I think some of the point is that AOL should not be throwing up those
roadblocks in the first place. If they're violating RFC822 by removing
the Postmaster address, then I can see where many people might view this
as a deliberate attempt to distance themselves from the consequences of
any actions. Something along the lines of:
"Postmaster got too much mail, and took too much time/money to deal with?
So, instead of fixing the problems that generated mail to Postmaster,
they simply shut down the postmaster@ address, preventing anyone from
being able to contact them when their service is misconfigured or being
abused; because it's easier to ignore a problem when you don't have to
hear about it, thus don't have to fix it or spend money looking into it."
I can see where that sort of a perception would give people an even worse
perception of AOL.
