At 10:52 PM -0500 4/9/2000, Adam Bailey wrote:
>On 4/9/00 9:57 PM, Jeremy Blackman <[EMAIL PROTECTED]> wrote...
> > On Sun, 9 Apr 2000, Adam Bailey wrote:
> > I think some of the point is that AOL should not be throwing up those
>> roadblocks in the first place.
>
>I agree with you, but I also don't unilaterally condemn AOL.
Agreed. In theory, Jeremy is right.
In practice, theory is theory, and in practice, it doesn't always work.
Sometimes, you do what you need to do, not what you'd like to do.
>Competent Internet-savvy people don't work for the same
>peanuts that the drones at Member Services work for. Member services
>people supposedly can be trained to handle Internet abuse, but they'll
>never be as good as the Internet people. The question is: will they be
>good enough?
A lot also comes down to how good communication and hand-off issues
are taken care of. you can do a lot here, with some decent processes
and documentation and hard work.
--
--
Chuq Von Rospach - Plaidworks Consulting (mailto:[EMAIL PROTECTED])
Apple Mail List Gnome (mailto:[EMAIL PROTECTED])
And they sit at the bar and put bread in my jar
and say 'Man, what are you doing here?'"
