On 4/9/00 9:57 PM, Jeremy Blackman <[EMAIL PROTECTED]> wrote...
> On Sun, 9 Apr 2000, Adam Bailey wrote:
>
>> This shouldn't cause any problems for you, once you get around AOL's
>> roadblocks. The good people are still there, they're just a little more
>> shielded from having to deal with the public. The email address changes
>> were a minor part of a big change meant to improve things (in the overall
>> effort to avoid spending money).
>
> I think some of the point is that AOL should not be throwing up those
> roadblocks in the first place.
I agree with you, but I also don't unilaterally condemn AOL. I understand
why they did it.
a) their tech people get bombarded with novice questions that belong
at member services
b) the tech people are expensive, you just can't hire enough to
handle
all the Internet abuse anymore.
A is excusable. AOL has gobs and gobs of members, and it's hard to funnel
them all to the correct resources. B is less excusable, if
understandable. Competent Internet-savvy people don't work for the same
peanuts that the drones at Member Services work for. Member services
people supposedly can be trained to handle Internet abuse, but they'll
never be as good as the Internet people. The question is: will they be
good enough?
--
Adam Bailey | Chicago, Illinois
[EMAIL PROTECTED] | Finger/Web for PGP
[EMAIL PROTECTED] | http://www.lull.org/adam/
