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From: [EMAIL PROTECTED] (Mike Conrad)
Newsgroups:
uk.net.web.authoring,alt.anonymous.domains,ne.internet.services,alt.politics.correct,alt.www.authoring.homesite,comp.protocols.tcp-ip.domains
Subject: Re: www.namesecure.com has CRAPPY CUSTOMER SERVICE!
Date: 20 Jan 2000 20:22:41 EST
Organization: Choose Freedom!
Lines: 89
Distribution: inet
Message-ID: <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
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[EMAIL PROTECTED] (Ron Bennett) wrote
> Since you indicate you wish to keep your domain, just change registrars.
> You don't even have to contact NameSecure to do it. It's really that simple!
Oh, I wish it were. Turns out when I paid namesecure.com to register
my domain, they registered it in *their own name.* So they own it,
I'm paying for it, and they ignore my emails. Which is why I say
they're criminals.
But thanks for trying to help.
Mike
> There's many Registrars that you can transfer the domain to - see
> http://www.internic.net/ for complete ICANN Registrar list.
>
> I'd recommend DomainBank.com, but there's many fine choices...but avoid CORE
> Registrars (totalnic, nominilia, etc) and Register.com - they're bad news.
>
> I still recommend you complain, etc...but if you're expecting results anytime
> soon from ICANN, think again...ICANN has shown itself they don't give a damn!
>
> An example of an issue that ICANN still has not resolved:
> http://www.wired.com/news/print/0,1294,32974,00.html
>
> So in the meantime, pick a new Registrar and transfer the domain over and be
> done with the whole mess...
>
> Good Luck!
>
> Ron Bennett
>
>
> In article <[EMAIL PROTECTED]>, [EMAIL PROTECTED]
> says...
>
>Unfortunately, sir, you speak the gospel truth. Even more
>unfortunately, I signed up with namesecure.com via qwho.com before you
>posted your note. I was snookered in by their 'two years for one'
>price for domain registration (still visible at www.qwho.com). They
>billed my credit card immediately and then refused to answer my emails
>to their customer service department.
>
>They are a total disgrace--a money-collecting machine and nothing
>more. I can't even get them to cooperate so I can switch my domain to
>another host (it is "parked" with namesecure, forever I guess).
>Highway robbery.
>
>Not sure what to do besides complain to ICANN about them. As far as
>I'm concerned, they are criminals. And I can refuse the charge on my
>credit card, but then I've lost the domain too.
>
>Mike
>
>On 17 Jan 2000, in message <85vkfp$inl$[EMAIL PROTECTED]> JimSocal
><[EMAIL PROTECTED]> wrote:
>
>> www.namesecure.com (also qwho.com) has really terrible customer
>> service, and really draconian policies. I wrote them re their strict
>> "NO REFUNDS" policy, and it took them a week to get back to me. Then,
>> just a form letter re-stating the policy.
>>
>> So I wrote them back, sending to all 5 customer service dept's. Out of
>> 5 emails, I got one back, after about a week... Again, it simply stated
>> that they have a no refund policy. I asked them to explain how this
>> coincides with their page stating that they have "Great customer
>> service", that they are a people-oriented company, and so forth... They
>> never even wrote me back...
>>
>> I was going to do web forwarding through them, but now, I won't go
>> near them, and recommend you not go near them either...
>>
>> It is companies like namesecure.com and qwho.com who give doing
>> business on the net a bad name... Good Customer Service? I don't think
>> so! More like NO CUSTOMER SERVICE! More like, "Just give us your money,
>> and shut up!"
>>
>>
--------------------------
Stupidity, alas, is seldom accompanied by humility.
B O Y C O T T ExxonMobil / Intel / Suzuki / Isuzu / China / Canada
