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Subject: Re: www.namesecure.com has CRAPPY CUSTOMER SERVICE!
From: [EMAIL PROTECTED] (Ron Bennett)
Organization: Wyomissing
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Date: Thu, 20 Jan 2000 06:39:50 GMT
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Since you indicate you wish to keep your domain, just change registrars.
You don't even have to contact NameSecure to do it. It's really that simple!
There's many Registrars that you can transfer the domain to - see
http://www.internic.net/ for complete ICANN Registrar list.
I'd recommend DomainBank.com, but there's many fine choices...but avoid CORE
Registrars (totalnic, nominilia, etc) and Register.com - they're bad news.
I still recommend you complain, etc...but if you're expecting results anytime
soon from ICANN, think again...ICANN has shown itself they don't give a damn!
An example of an issue that ICANN still has not resolved:
http://www.wired.com/news/print/0,1294,32974,00.html
So in the meantime, pick a new Registrar and transfer the domain over and be
done with the whole mess...
Good Luck!
Ron Bennett
In article <[EMAIL PROTECTED]>, [EMAIL PROTECTED]
says...
>
>Unfortunately, sir, you speak the gospel truth. Even more
>unfortunately, I signed up with namesecure.com via qwho.com before you
>posted your note. I was snookered in by their 'two years for one'
>price for domain registration (still visible at www.qwho.com). They
>billed my credit card immediately and then refused to answer my emails
>to their customer service department.
>
>They are a total disgrace--a money-collecting machine and nothing
>more. I can't even get them to cooperate so I can switch my domain to
>another host (it is "parked" with namesecure, forever I guess).
>Highway robbery.
>
>Not sure what to do besides complain to ICANN about them. As far as
>I'm concerned, they are criminals. And I can refuse the charge on my
>credit card, but then I've lost the domain too.
>
>Mike
>
>On 17 Jan 2000, in message <85vkfp$inl$[EMAIL PROTECTED]> JimSocal
><[EMAIL PROTECTED]> wrote:
>
>> www.namesecure.com (also qwho.com) has really terrible customer
>> service, and really draconian policies. I wrote them re their strict
>> "NO REFUNDS" policy, and it took them a week to get back to me. Then,
>> just a form letter re-stating the policy.
>>
>> So I wrote them back, sending to all 5 customer service dept's. Out of
>> 5 emails, I got one back, after about a week... Again, it simply stated
>> that they have a no refund policy. I asked them to explain how this
>> coincides with their page stating that they have "Great customer
>> service", that they are a people-oriented company, and so forth... They
>> never even wrote me back...
>>
>> I was going to do web forwarding through them, but now, I won't go
>> near them, and recommend you not go near them either...
>>
>> It is companies like namesecure.com and qwho.com who give doing
>> business on the net a bad name... Good Customer Service? I don't think
>> so! More like NO CUSTOMER SERVICE! More like, "Just give us your money,
>> and shut up!"
>>
>>
>> Sent via Deja.com http://www.deja.com/
>> Before you buy.
>
>--------------------------
>
>Stupidity, alas, is seldom accompanied by humility.
>
>B O Y C O T T ExxonMobil / Intel / Suzuki / Isuzu / China / Canada
>
>
>
>
