Re: [List admins] Cant login to list

Fri, 02 Dec 2016 16:00:23 -0800

The replies were helpful overall. The bringing up both time how this is going to bother everyone else on the list, however, was unnecessary, especially the second time. 

On 02/12/16 23:56, Nkansah Rexford wrote:

@Isarra
I hardly see any "rude responses" relating to pointing a subscriber to go file the issue at the right place.
I'm still struggling how best again Rob's words could have been and not be rude. At least, he used "Please" in both his emails. I wouldn't have added the "Please", trust me! If he gave you that, take it!
Go file the issue at Phabricator, and that's rude? No one responds, and the next guy comes complaining why this list isn't helpful. When it gets helpful, another guy comes saying how "rude" helpful it is. 

rex
On Friday, December 2, 2016, Isarra Yos <[email protected] <mailto:[email protected]>> wrote: 

    This is a mailing list. The whole point of most mailing lists is
    to be a place where people can ask questions and move forward. In
    this case, there was a question about what to do about being
    unable to login - the answer is to take it to phabricator, and
    thank you for giving it, but in the future, please be less
    disparaging about it and do not use all subscribed other members
    as leverage for making people feel bad. This is potentially useful
    information for anyone here that that's the place to go.

    It seems like every time something comes up here there are rude
    responses about how people shouldn't be dragging everyone else
    into it, and frankly I find that to be far more annoying than
    seeing extra messages.

    -I

    On 30/11/16 18:15, Rob Halsell wrote:

    I'd still advise opening a phabricator task.  I don't think every
    list admin for every mailman list for WMF wants to follow along
    on the technical support of a single list.

    Please go ahead and file a phabricator task, and we can help you
    from there!  We'll do the usual of confirming your identity, then
    setting and testing a new list admin password to determine if the
    login failure is to that user, or a local issue.

    Hope that helps,

    On Wed, Nov 30, 2016 at 8:57 AM, Saqib Qayyum
    <[email protected]
    <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote:

        Actually I have retrieved a new password but still cannot
        login to admin access.


        ------------------------------------------------------------------------
        *From:* Listadmins <[email protected]
        
<javascript:_e(%7B%7D,'cvml','[email protected]');>>
        on behalf of Rob Halsell <[email protected]
        <javascript:_e(%7B%7D,'cvml','[email protected]');>>
        *Sent:* Wednesday, November 30, 2016 4:40:44 PM
        *To:* List for discussions and announcements related to
        lists.wikimedia.org <http://lists.wikimedia.org>
        *Subject:* Re: [List admins] Cant login to list
        The majority of the users on the list admin list cannot reset
        the password of other mailing lists.  If you have forgotten
        the password of your mailing list, please file a phabricator
        task <https://phabricator.wikimedia.org/> and list off
        #wikimedia-mailing-lists as the project.  That way all the
        background comparison of email and account can be done
        properly to confirm list ownership.

        Hope that helps!


        On Wed, Nov 30, 2016 at 8:31 AM, Saqib Qayyum
        <[email protected]
        <javascript:_e(%7B%7D,'cvml','[email protected]');>>
        wrote:

            Hi.


            I am having issue logging in to admin panel.


            It seems i forget my password. How can I retrieve it ?

            https://lists.wikimedia.org/mailman/admin/wikimedia-pk
            <https://lists.wikimedia.org/mailman/admin/wikimedia-pk>

            Wikimedia-PK Administrator Authentication
            <https://lists.wikimedia.org/mailman/admin/wikimedia-pk>
            lists.wikimedia.org <http://lists.wikimedia.org>
            Important: From this point on, you must have cookies
            enabled in your browser, otherwise no administrative
            changes will take effect.




            Saqib


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-- Rob Halsell 
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        <javascript:_e(%7B%7D,'cvml','[email protected]');>
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        <https://lists.wikimedia.org/mailman/listinfo/listadmins>
-- Rob Halsell 
    Operations Engineer
    Wikimedia Foundation, Inc.
    E-Mail: [email protected]
    <javascript:_e(%7B%7D,'cvml','[email protected]');>
    Key fingerprint = CB1F C7E7 0FF8 5DB2 6820  9C7E 75ED 14C7 /0245 D22A
    /Office: 415.839.6885 x6620
    Fax: 415.882.0495



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