So what does everyone think would suit a clickable button, (default) arrow
cursor or finger-pointer cursor?

(For now, let's forget the fact that Microsoft invented the convention of a
default arrow and that we all tend to give in to the default attributes to
prevent breaking conventions.)

So they'll get confused on every site that uses a button. You then change
it just on one site, which only reinforces their confusion "oh, on this
site
it turns into a hand, so that means I can click it, but on these other
sites it's dead".

If you have ever conducted a usability test, you will know that users will
also voice their opinions on things that effect all websites (like buttons
not having state changes).  This is where we (as designers) will respond
with "well err, that's the default so we left it like that".

Incidentally, if I flip my Windows XP settings to the XP theme, my default
buttons are highlighted on hover (google search button is best example) -
whereas before (with Windows Standard theme) they are just grey and have no
hover state.  Please bear this in mind when talking about "breaking the
default behaviour".  Note: as soon as you change the background color of a
button, you have broken the XP themed hover state.


Regards

James



On 1/11/07, Barney Carroll <[EMAIL PROTECTED]> wrote:

Patrick Lauke wrote:
>> James Crooke
>
>> We have conducted usability testing on 100's of sites and my argument
>> is that when you hover over a button and nothing happens, users
>> sometimes think "oh the button is dead"
>
> A counter argument to that:
>
> So they'll get confused on every site that uses a button. You then
change
> it just on one site, which only reinforces their confusion "oh, on this
site
> it turns into a hand, so that means I can click it, but on these other
> sites it's dead".
>
> It's about consistency in browser behaviour/UI feedback (which, I'd
argue,
> is different from making design choices for the visual presentation of
> information per se).

This is an interesting philosophy.

I personally believe that Microsoft and the awful IT education in this
country (UK) have created a terrible culture of people who are so
steeped in the logic of  Microsoft's very worst user interfaces, that
they perceive and value objects akin to these systems ahead of innately
intuitive interaction processes.

A massive amount of common culture must be used on any document for it
to be legible, and in the domain of websites there is also a lot of
convention to follow. However an integral part of my job is producing
'outside-of-the-box' solutions that don't depend on a user's knowledge
of computer systems convention, and instead rely on innate human
psychology. This sounds pretentious but good designers do this (or at
least they try) all the time. Another aspect includes 'branding' sites.
There are those weirdos who want their site to look exactly like a
Windows desktop, but most people want a look and feel and way of doing
things that is unique to them and their site, which can then be
incorporated into their corporate identity.

By the way, I'm not a corporate identity or particularly commercial
designer, most of my projects are for government and non-profit
organisations.

Regards,
Barney


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--
James


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