AD syncing issues, sometimes we get duplicate user accounts in the SecureDoc Enterprise management console, sometimes syncing breaks entirely and you either have to restart the service or reboot the server to get it working again. Sometimes our SA keys don't get pre-staged down to the hard drives so you can't login, maybe that is related to the duplicate account issues. The Enterprise console only runs on the server, wish we had one that each SA could install on their own workstation. They have a web version too but it's not full featured and annoying to use. And when you install upgrades on the server it totally uninstalls and re-installs the 2 services and after it completes you have to register the services manually with Windows and then re-enter your configuration settings for the two.
I feel the whole product is overly complex and bloated for what it needs to do, at least with the Enterprise version. There are configuration settings in 4 or 5 different places with multiple pages of settings within each one of those places sometimes. And they have no support forums or user community to seek help from, just their tech support. They are responsive, usually replying in less than an hour, but their support website and documentation is sorely lacking and I have to have 3 separate accounts on their site, one for the site, one for their KB and one for their customer support portal. Steve Cain Sr. System Administrator On Thu, Oct 15, 2015 at 12:41 PM, Gordon Pegue <[email protected]> wrote: > Considering. > > What kind of issues are you dealing with? > > > > Gordon > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Steve Cain > *Sent:* Thursday, October 15, 2015 10:25 AM > *To:* [email protected] > *Subject:* [NTSysADM] Re: You have subscribed to > [email protected] > > > > Anyone else here using or tried WinMagic's SecureDoc drive encryption > software? Boss purchased SecureDoc Enterprise Server and it's been nothing > but trouble since we deployed it. Just wondering if it's just us or if > others have had similar struggles with it. I wouldn't wish this software on > my worst enemy! :-) > > > Steve Cain > > Sr. System Administrator > > > > On Thu, Oct 15, 2015 at 12:18 PM, [email protected] < > [email protected]> wrote: > > > > >
