Francis,
RT is the way to go, like you said it has all the functionality you have
mentioned below.
Setting it up on SUSE 9.2 ( that was some time back ) wasnt that hard
except for the numerous perl modules that are needed ( used CPAN ).
Good luck though.
Francis Musinguzi wrote:
Guido,
I am actually looking for a request manager. The cost is not a bother.
!!! It's just that I would like to set up a system to allow the staff
memebers to remotely send requests / problems to a central system
monitoring desk, to allow for efficient and managed manitainace and
record keeping. After some small research I decided to use RT. If U
can help me with a "better" system, I'd be glad to implement it.
(though setting up RT would be a real boon.)
FRANCIS.
PS: Have been to sohne.net, the link to MAC OX is down. U could try
uploading to rapidshare, or finding links to other providers.
============================================================================
Guido Sohne writes:
I don't think it is just about cost. Even the not free bug trackers
aren't really good in my opinion.
There's no benefit from using a bug tracking system when people don't
actually use it and it is more important for it to be usable than
for it to have features that you will probably never, or hardly ever
use.
RT probably does the job, as do a host of other bug tracking
systems. How well do they do the job? That's another issue entirely ...
If I had to pick just one and I had a budget for it, I would probably
take FogBUGZ or JIRA. If I needed it to be free at all costs, then I
would take a look at RT or Mantis.
-- G.
On May 9, 2006, at 8:44 AM, Ernest B M (AfriNIC) wrote:
Guido Sohne wrote the following on 05/09/2006 03:33 AM:
It appears you are looking for a bug tracking system?
You can try JIRA from Atlassian instead, or FogzBUGZ .... they may
cost
a bit but I think they are better.
have used RT in may enterprises (large and small) for a while. i think
RT, though a little unfriendly and demanding at the beginning, is a
very
robust, scalable, feature-packed and above all, free incident/request
tracking system.
i wouldn't look anywhere else.
-ern
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