Hi Gordon,

I am puzzled as well. I am wondering if this may be the difference. I am still 
running Keysoff 9.3 and haven't upgraded yet to 9.4. Which Keysoft version are 
you running on the Apex? I know that you have done everything to trouble shoot 
this and more than I think I would have thought of. Oh!!! This is a long shot. 
Have you done any of the resets before pairing? Maybe one of them will default 
it out and put it back to a place and time that the iOS devices will see it. A 
couple of weeks ago I was having a different problem with the Apex and they 
reminded me about pressing in the reset button and holding it until Keysoft 
came back on. It's worth a try or maybe using the reset with dots 4-5-6. HTH.

Cheers,
Eileen

Sent from my iPhone

On Jan 4, 2014, at 8:01 AM, Gordon Smith <[email protected]> wrote:

> Hi eileen, thanks for your constructive response.
> I've had this problem with the iones devices as long as I've had the Apex.  
> I've also tried this on an original iPad running iOS5, and also a third 
> generation
> iPod Touch running same version, with no differences.  Not a one of them will 
> even see the Apex!
> It looks to me like a servsces issue, because the Apex sees the iOS devices 
> but only hands-free and printing services if I which a search from the Apex.  
> Oh yes, and serial service as well.  I have made double double sure that the 
> Apex doesn't think it is paired with the phones.  So I'm tutally puzzled.
> Kind Regards
> Gordon Smith
> Information Technology Accessibility consultant
> Providing Support For Young People Living With Sight Loss:  Advice On 
> Accessible Information Technologies And Braille Transcription Services.
> 
> 
> ----- Original Message -----
> From: "Eileen Misrahi" <[email protected]
> To: "'OS X & iOS Accessibility'" <[email protected]
> Date sent: Fri, 3 Jan 2014 13:21:19 -0800
> Subject: RE: IOs Devices Pairing With HumanWare BrailleNote Apex BT
> 
> Hi Gordon,
> 
> I did read your post earlier, but I was in transit to the market.  I am
> wondering if it is operating system specific.  On my iPhone4, I am running
> 6.1.2 and on my MBA I am running ML.  I'm wondering if something got broken
> with the OS updates for both the iOS and Mavericks.  Just a thought.
> 
> Eileen
> 
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]] On Behalf Of Gordon Smith
> Sent: Friday, January 03, 2014 10:18 AM
> To: OS X & iOS Accessibility
> Subject: Re: IOs Devices Pairing With HumanWare BrailleNote Apex BT
> 
> Hi Glenn
> 
> Yes, this is what I'd expect to happen.  Oh, and the pairing code is 0000 as
> with many devices like this.  Makes me wonder what is the point of
> implementing a code at all actually, given that there's 0 security.
> However, it ain't working for me I'm sorry to say.  The Focus does, so I
> know my problem is related to the Apex.  HumanWare UK tell me also that they
> are seeing similar problems and have alerted the Canadian subsidiary company
> which is HumanWare's dev envelopment arm and asked them to investigate.  As
> you may have seen in my response to Eileen's post, I have tried numerous
> devices with the same result each time.  But I won't give up, maybe one time
> I'll get lucky.
> 
> All this brings me to my next question.  Is there a definitive source of
> commands for these displays?  This also applies to the Mac as well.
> 
> Kind regards
> 
> <--- Gordon Smith ---
> 
> <[email protected]
> 
> Information Technology Accessibility Consultant; Providing Help & Support To
> Young People LivingWith Visual Impairment, plus Braille Transcription
> services.
> 
> On 30 Dec 2013, at 19:37, Glenn <[email protected]> wrote:
> 
> Hi Gordon,
> I have done it, I don't recall if the code is four zeros, or the numbers 1 2
> 3 4.
> Seems that one is for the QT, and the other is for the Braille keyboard.
> So in your IOS device, go to settings, and bluetooth and then go to
> BlueTooth in the apex connectivity area, and you will be prompted to enter
> the numbers on the IOS device.
> HTH.
> 
> Glenn
> 
> ----- Original Message -----
> From: "Gordon Smith" <[email protected]
> To: <[email protected]
> Sent: Monday, December 30, 2013 1:24 PM
> Subject: IOs Devices Pairing With HumanWare BrailleNote Apex BT
> 
> 
> Hello all
> Has anybody managed to get an Apex from HumawWare to pair with
> an iPhone or iPad?  If so, how did you accomplish this truly
> amazing feat?  No matter how I tryI simply cannot get these
> devices to talk to each other.  And yet, with the Freedom
> Scientific Focus40-blue it just clicked, as soen as I tried.
> If any BrailleNote user has managed this, I'd really love to
> know how you did it!
> Kind regards
> Gordon Smith
> Information Technology Accessibility Consultant
> Providing Support For Young People Living With Sight Loss:
> Advice On Accessible Information Technologies, And Braille
> Transcription Services.
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