You can look at the back of the (Customs) form, but don't expect a quick resolution. Several months ago, I bought a used copy of Wingz from a guy in the States. He charged $10 plus $18 for shipping. It was on floppy disks, and Version 1.0, all clearly marked. He filled out the customs form just fine with the right amount, and enclosed an invoice inside.
Customs opened it and revalued it to $200, charging me $30 tax plus the Canada Post's $5 brokerage fee. We're up to about $75 Cdn now for something that cost $10US. So I was mad, I printed out every e-mail from our discussion, which originated on lem-swap, I phoned the number on the back of the customs form. You have two choices, one, send the whole package back for re-evaluation (only an option if you haven't actually paid yet), which takes 6-8 weeks, or 2, pay and then apply for a refund, which is what I did. I applied for the refund and included copies of all our e-mail correspondence, which clearly tagged the price at $10. It's now several months later and I've heard squat from Canada Customs. Glad I wasn't counting on the refund to put wieners into the macaroni. I'm with the lister who said, UPS bad, Fedex good. You can't compare Fedex with USPS because the service is different. With USPS and CanPost, you throw your package in there like you're throwing craps. Who knows what's going to happen. All you know is that eventually, it will get there. The fedex tracking number gives excellent detail and your package gets to the destination on a timely basis. But what realllyy, realllyy, ticks me off is that after Canada and the U.S. negotiated free trade, Canada started zapping people on this side for the new duty a.k.a. GST and PST on used goods purchased from private individuals,something we'd never have to pay if we bought from each other here in Canada. USPS and CanPost are fine if you don't care when you get your item. CanPost brokerage is $5. But if you pay Fedex's ground rate, it seems to pass Customs a lot without getting zapped for PTAX and GST, at least in my experience. UPS Ground is almost always an unpleasant experience and you need your chequebook handy. Sorry for the longwinded post. This topic is dear to my heart (and my wallet). Tom From: "bobw" <[EMAIL PROTECTED]> > BTW: Warn anyone shipping to you about insurance levels. They will -- Mac Canada is sponsored by <http://lowendmac.com/> and... Shop Canadian, visit Mantek Services <http://www.mantek.mb.ca> Low Prices That Will Keep YOU and Your MAC Smiling Support Low End Mac <http://lowendmac.com/lists/support.html> Mac Canada info: <http://lowendmac.com/lists/mac-can.shtml> Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/mac-canada%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
