In regards to Apple Tech Phone Support, I've found them helpful for Apple software. You get free support on Apple Software within the first 90 days after purchase. After that it's something like $50 for five days on one problem. They give you a case number so when you call back whoever you get can start where the last tech left off. Also if you call back 3(? not sure of the exact number) times on the same problem (within those five days, they hook you up with a product specialist who is suppose to know all about that particular software.
You do have to make your calls a non busy times, although I have never had to wait more than 5 minutes. (They tell you how long the wait will be approximately and it's an 800 number, so hang up if you don't have the time. Also it's works best if you have a speaker phone or a headset, so you can talk and follow their instructions. Also some sort of fast hookup. With dial-up, assuming that's your only line, you can't download updates etc. Now, would I take them over the LCS and MacGroup. Nope. Anne Cartwright b3 wrote: > the keynote is tomorrow (tues.). > Right now, i plan to spend most of the night bugging my better half > and trying to decide if i want to risk a new model (if they are > introduced). > > i'm kind of leaning against the AppleCare right now, because i guess i > figure that most hardware problems would manifest themselves in the > first year of free warranty. > and the Apple phone support has been pretty much useless for me > concerning software issues. (at least compared to forums like this and > using google) > > rick | The next meeting of the Louisville Computer Society will | be January 24 at Pitt Academy, 6010 Preston Highway. | The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup>
