Nelson, 

Glad you got the problem fixed. How did AppleCare solve it?


On Jul 6, 2013, at 5:22 PM, Nelsn Helm <[email protected]> wrote:

> AppleCare solved it.
> 
> On Jul 6, 2013, at 4:11 PM, Nelsn Helm wrote:
> 
>> Yesterday, I was naive enuf to allow hackers to "help me". I disconnected 
>> them when I saw "del: *.* exe. Now, only my internal HDD shows on my 
>> desktop. Disk Utility, Disk Warrior, TechTools, and Data REscue also don't 
>> see my external HDD's, both data and back-ups.
>> 
>> My computer also does not see my camera.
>> 
>> nor my printer
> 
> If you gave them root access, the only things you can do is either completely 
> restore from a backup that wasn't connected while they were having their way 
> with your machine, or use the 'nuke and pave' route; i.e. reformat the hard 
> drive and reinstall the operating system from scratch. My preference would be 
> the nuke and pave route.
> 
> How did they get access? Online or in the flesh?
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