I'm shopping for a new pharmacy by month's end. There are several
reasons why I'm not sure I want to go with CVS so am looking at other
options. In particular I'm wondering whether anyone knows whether Amazon
Pharmacy is supporting this kind of functionality? Another choice I see
is Express Scripts. I presume there should be a couple more. Any
pointers much appreciated.



M. Taylor writes:
> Hi! It's your prescription talking."
> Spoken RxT tells you which prescription you're holding and how to take it.*
> All you need is a smart tagged prescription and the CVS PharmacyR mobile
> app.
> Just call your local CVS Pharmacy to sign up
> Available now at a CVS Pharmacy location near you
> What's Spoken Rx?
> It's a smart tagged prescription label that works with our app to read your
> prescription information aloud in English or Spanish.  Created for blind or
> low-vision patients, Spoken Rx shares your prescription information without
> having to read the label.
> Hello Everyone,
> I have been wanting to post about this marvelous free resource for quite
> some time.
> Recently, Ricky Enger did a Hadley sponsored podcast on this new resource
> and I want to make it available here.
> Below my signature, you will find the transcript of her latest podcast
> discussing CVS's Spoken RX system.
> At the end of the transcript, you will find the link to the original article
> from which you may listen to the audio version of the interview.
> Spoken Rx is a huge step in the right direction in terms of a mainstream
> resource providing critical prescription medication information in an
> accessible format for the blind and low vision.
> Enjoy,
> Mark
> An episode of the Hadley Presents: A Conversation with the Experts audio
> podcast
> Thursday, January 5, 2023
> Learn how CVS pharmacy customers throughout the US can access a free service
> that reads aloud prescription medication information.
> CVS Pharmacy: Spoken RX
> Presented by Ricky Enger
> Begin Transcript:
> Ricky Enger: Welcome to Hadley Presents. I'm your host, Ricky Enger,
> inviting you to sit back, relax, and enjoy a conversation with the experts.
> In this episode, we discuss the Spoken RX service from CVS Pharmacy, and our
> guest is Pharmacy Operations Manager, Lindsey Desrosiers. Welcome to the
> show, Lindsey.
> Lindsey Desrosiers: Thank you, Ricky. So excited to be here.
> Ricky Enger: Yes, it is fantastic to have you as well. I can't wait to dive
> into our discussion today. But before we do that, why don't we just get a
> little info about you. Tell us a bit about who you are and what you do at
> CVS.
> Lindsey Desrosiers: Sure, gladly. I am a pharmacist by education and I work
> for CVS Pharmacy and particularly manage Spoken RX, which is an audible
> label feature available at our CVS Pharmacy locations. I manage the
> day-to-day operations for Spoken RX, which is very exciting work.
> Ricky Enger: That's fantastic. I can tell you really love what you do with
> Spoken RX, and actually we love it too here at Hadley. In fact, we've
> created some workshops on how to go through the process of getting it set up
> and then, how to use Spoken Rx. And of course, those are going to be
> available for free on the Hadley website, and we'll touch on that again a
> little later. You've kind of alluded to this a bit in your intro, so before
> we really dive into talking about all the cool things about Spoken RX, what
> exactly is it?
> Lindsey Desrosiers: Yeah, of course. So Spoken RX is a breakthrough feature
> on our CVS pharmacy application and it reads prescription information aloud
> in English or Spanish. Spoken RX is an important aid for patients with
> complete blindness, significant visual impairment, literacy or language
> difficulties or dyslexia. It's available at no cost to patients, so that's
> very exciting that we have this in all our locations.
> Ricky Enger: Yeah, for sure.
> Lindsey Desrosiers: We worked very closely with the American Council of the
> Blind throughout the entire process. And they really provided some valuable
> input and feedback in both the development and testing of Spoken RX. So, of
> all the similar at home audible label readers that patients can use at home,
> this is really the first in-app prescription reader application to be
> developed by a national retail pharmacy. It's very unique because it
> directly connects to CVS's internal dispensing software in a way that can
> read the radio frequency stickers to help eliminate difficulties in
> differentiating and managing medication. Patients will know exactly what
> medication they're holding in their hand and how to take it.
> With Spoken RX patients no longer need to have a separate device and can get
> their medication information anytime, anywhere with a couple taps on their
> smartphone and scanning their pill container. So, Spoken RX really does add
> to our existing braille, audio and large print accessible prescription label
> options that are already available through CVS.com. And it's one of the
> latest features integrated into our CVS Pharmacy mobile application, which
> makes it easy for patients to stay connected to health resources, refill
> their prescriptions, and make appointments for health services such as
> vaccinations and testing.
> Ricky Enger: That's awesome. And I just have to say, I love that you all
> consulted with people who are blind or have low vision to really get the
> info you needed to make this as good a product as it can be because that's
> so important. Also, if you don't have a smartphone, and we'll get to this a
> bit later, but if you don't have a smartphone, don't tune out now because
> there are options for you as well. Before we get into that though, what was
> the reasoning behind CVS Pharmacy deciding to develop Spoken RX?
> Lindsey Desrosiers: Yes, so at CVS Pharmacy we're always looking for new
> ways to innovate and really just serve our patients better. Recognizing that
> prescription management and medication adherence can be particularly
> difficult for patients with visual impairments or those who cannot read a
> standard print label because the font can be very small on those labels with
> all the information available. CVS pharmacy really listened to all of the
> feedback and decided to develop its own solution. There're really no
> restrictions with Spoken RX. Anyone can get it and it allows for a greater
> level of privacy, safety, and independence for our blind and visually
> impaired patients.
> Ricky Enger: That's great. So, you don't have to actually wait longer for
> your prescription just because it has to have a special label, that happens
> the same day, which is amazing. I guess it's worth asking the question where
> is it available? Is it just like a few cities and it's rolling out to other
> places over time or is it available everywhere?
> Lindsey Desrosiers: We're available now in all our CVS Pharmacy locations
> nationwide. We have almost 10,000 stores and Spoken RX is available in all
> of the local retail locations.
> Ricky Enger: That's got to be a relief, because I know that for a lot of
> people they are in areas where maybe there were previous pharmacy solutions,
> but it wasn't available in their area for whatever reason. I'm curious
> though, we've talked a lot about the availability on a smartphone, which is
> awesome, but for people who for whatever reason are just not smartphone
> people, either they really want the buttons or they're sticking with the
> landline for now, is there something available for them to read Spoken RX
> tags as well?
> Lindsey Desrosiers: Yes. The great thing is that we do have multiple options
> for Spoken RX. If they do not have access to the application, they're able
> to request one free standalone speaker device from their local pharmacy
> team.
> Ricky Enger: That's awesome. So we've talked about what Spoken RX is and
> maybe in theory how it might work, but why don't we dive a little deeper
> into that. How exactly does the technology work? You have all of this
> information that somehow makes it onto the printed label? I'm always amazed
> by just how much stuff fits there. How does that information then get
> transmitted to a person who's using Spoken RX?
> Lindsey Desrosiers: The process is very simple. First, I'll just say the
> enrollment process is very simple. It's free for all patients and there's no
> restrictions as I mentioned before. Any patient can request Spoken RX
> audible labels. For the enrollment process, all patients need to do if
> they're going to use the digital application is download the CVS Pharmacy
> app from either the App store or Google Play, depending on which device they
> have and just register a CVS pharmacy digital account. When they go to their
> pharmacy, they can do this either in the store when they're going in for
> their prescriptions or over the phone, they can just connect with their
> local pharmacist or pharmacy team and request Spoken RX in their profile. So
> it's very simple to set this up. The pharmacy team will ensure that they
> have their indicator and their profile all set and then all their
> prescriptions going forward will have the audible labels affixed.
> So, how it works is now our stores are equipped with the proper equipment
> and they have these stickers that will be affixed to the bottom of the
> patient's prescription bottle or outside of the container or package. This
> little tag, which is like a little white sticker, will then be scanned with
> the Spoken RX application to hear prescription information read out loud.
> The patient will open the CVS Pharmacy app, and then we have Spoken RX
> available in the pharmacy section under pharmacy tools. All they need to do
> is hold their prescription bottle or package with that sticker affixed and
> hold it within four inches of their smartphone. When it's read correctly,
> the prescription information will be spoken out loud for the patient, which
> is great. If they want a standalone reader, they would just put their bottle
> or package right on the standalone reader and all their prescription
> information will be spoken out loud to them.
> Ricky Enger: Great. And that's going to have all this information, right?
> It's not going to be just the name of the prescription, but you have no idea
> how often you're supposed to take it or if this one belongs to you or
> perhaps your caregiver or somebody. So yeah, what is the information that
> someone can get access to using that spoken RX label?
> Lindsey Desrosiers: Yes, so it's actually really exciting. We've further
> enhanced this to include as much prescription information as we possibly can
> on those stickers. The information that's spoken aloud is in either English
> or Spanish, depending on the patient's preference. The information includes
> key pieces of information such as the patient's name, the medication name,
> the medication dosage and direction, and exactly how to take that
> medication. It includes things that are important for that patient to know,
> if they need to take it with food or taking it first thing in the morning.
> The really key pieces of information that's important for the patient.
> And then other details, we have the prescription number on there, we have
> the dispense quantity and refills remaining, the prescriber name, the fill
> date, and the discard after date. And again, that's another important piece
> of information for patient safety is to know when that medication is really
> good until. Also, the pharmacy phone number, so the patient is able to
> connect with their pharmacy team directly. The great thing about using our
> CVS Pharmacy digital application is that there is a direct link to the
> pharmacy phone number so they can directly contact their pharmacy team if
> they have any additional questions. So that's exciting. That made it a lot
> easier for them to contact them.
> The other cool thing about our digital application is there's an additional
> option at the bottom where patients can get more details about their
> prescription. Important details that a patient might want to know, such as
> if they want to know some common side effects of the medication, if there
> are some drug interactions, additional warning label information. Or it
> could just be they want to learn more about the medication and what it's
> used for. So, there's really a lot of information directly available for the
> patient at their fingertips.
> Ricky Enger: That really is amazing. As I said before, I can't believe just
> how much info is somehow fitting onto that printed label. And as a blind
> person myself, I was just accustomed to having to memorize things or make
> notes for myself. And certainly the prescription number if I have to refill
> it, that's one of the first things they ask for when you call that automated
> thing, what's your prescription number? I don't know. And so having access
> to that is really very cool.
> Lindsey Desrosiers: Yes. Yes, exactly. I can't agree more.
> Ricky Enger: Departing from Spoken Rx for just half a second because as cool
> as this is, I know that for whatever reason, audible instructions are not
> preferred by everybody or not accessible for everybody. So you've kind of
> mentioned this before, but I guess Spoken RX is in addition to some other
> things that CVS Pharmacy offers for prescription labels. What else is
> available?
> Lindsey Desrosiers: Yes, we do have some additional options. Scrip Talk,
> which I know a lot of patients are familiar with, uses a tabletop reader to
> play coded medication information on the label. And this is available
> through CVS.com. The interesting thing with Scrip Talk is this is something
> that was built from En-Vision America, and this is the same type of reader
> that we use for Spoken RX. So, we did partner with En-Vision America because
> we know that that is a very popular reader. We're trying to make it as best
> as we can for our patients.
> The other thing that we have are braille labels. So there's an embossed
> label that contains the patient's name and the name of the medication that
> is also available through CVS.com. So we do have other options for this
> community, but we just wanted to have something that was available at all
> our direct stores for patients to make it a little bit easier for them to
> get something quickly.
> Ricky Enger: Yeah, makes sense. So the part of this that I am just
> incredibly excited about is that CVS and Hadley have had the opportunity to
> partner together, even beyond the podcast that we're recording today. So how
> did all of that come about and why did CVS pharmacy choose to work with
> Hadley? And in what way is that partnership taking place?
> Lindsey Desrosiers: CVS and Hadley really do share a commitment to empower
> the lives of those with vision loss or blindness, and really partner to
> further assist people with a digital solution within the pharmacy. We
> partnered to create workshops which will help demonstrate how to enroll in
> Spoken Rx to make it easier for patients to enroll and begin using Spoken
> RX.
> These workshops will really show how to use the different applications,
> whether it be iOS or Android or our standalone reader, and help patients
> hear those critical prescription details spoken out loud. I really think
> these workshops will be extremely beneficial. It's going to be a great
> additional resource for patients to go to for any type of assistance with
> proper use of Spoken RX.
> Ricky Enger: Absolutely. And we've had just a wonderful experience working
> with you and CVS as well. In our show notes we're going to have information
> about how to access Spoken RX information. We'll have links to the workshops
> on the Hadley site and links to the Spoken RX information on the CVS
> website. But if somebody would really just like to talk to a human and get
> the whole process started, maybe they're not even sure what their local CVS
> Pharmacy is, which one is closest or what have you, is there a number that
> people can call just to talk with people from CVS pharmacy who can walk them
> through this whole process of getting registered or figuring out what their
> pharmacy is or any of that stuff?
> Lindsey Desrosiers: Yes. We do have a general phone number that patients can
> call for any questions, and that's 1-800-SHOP-CVS. This is a great resource
> for all patients. The other thing that we do have available is our CVS
> Spoken RX landing page, and that is found at CVS.com/spokenrx. We'll have
> some further details on our website. Patients are also able to identify a
> local store on our website, so there is a store locator available. But I do
> encourage patients to really speak to their local pharmacy team for
> assistance about getting set up with Spoken RX. The pharmacy teams are more
> than willing to help patients. And all our pharmacy colleagues have all the
> information they need to be able to help our patients.
> Ricky Enger: That's fantastic. Well, Lindsey, thank you so much for spending
> a little time with us just talking about Spoken Rx and it's clear how
> excited you are and how invested you are in the service. I think it's going
> to be incredibly beneficial for people to be able to take their medications
> independently just through the access that Spoken RX is providing. So again,
> thank you so much for joining us today.
> End Transcript.
> Audio Version of Interview at:
> https://click.email.hadley.edu/?qs=2a4096efff7ed9f688b3e3053bc23e45a253f3a77
> f9c41e0ea218a9436e87951a7ce947b225ca62f417c22e99054af17a3bad263ddecd8c5
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Janina Sajka (she/her/hers)
Accessibility Consultant https://linkedin.com/in/jsajka

The World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI)
Co-Chair, Accessible Platform Architectures     http://www.w3.org/wai/apa

Linux Foundation Fellow

The following information is important for all members of the Mac Visionaries 

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