Wow, yes, I did use the email address and had a response within 12 hours. Even when I just reported something I've always gotten a response, if not a personal one. These last two interactions were more specific and definitely personal. Jenine Stanley [email protected]
On Jun 18, 2014, at 12:04 PM, Littlefield, Tyler <[email protected]> wrote: > Hello: > How did you get in touch with apple accessibility? Was it via > [email protected] email address? All of my bug reports there have > gone unanswered. > On 6/18/2014 11:59 AM, Teresa Cochran wrote: >> Yes, I've felt comfortable enough with Apple Accessibility that I called and >> asked a curious question about editing Braille commands. The guy was >> interested enough that he had us do a screen-sharing session, because he >> didn't have access to a Braille display. We concluded that the only way to >> edit Braille commands was by using command-b first, but he offered to put in >> my suggestion for using the Braille display to edit commands as a feature >> request. I definitely wouldn't have felt comfortable initiating this with >> most other companies. This is the main reason I have Apple products. >> >> Teresa >> >> Winging its way from my iPod >> >>> On Jun 18, 2014, at 5:46 AM, Jenine Stanley <[email protected]> >>> wrote: >>> >>> For those who don't think anything ever happens with Apple Accessibility, >>> here's a happy story. >>> >>> I recently decided to stop complaining about a couple issues and take them >>> to Apple Accessibility. >>> >>> One issue in IOS is the speaking of the word "selected" before some but not >>> all picker items. This is maddening in long lists of items like times. >>> >>> They responded immediately asking for an example of an app in which this >>> occurs. It's easy to find in the calendar app. I reported such and got a >>> very nice note back stating that the issue has been documented and passed >>> to the appropriate department. >>> >>> Yeah, I know, that sounds like lip service but I don't think so. I think it >>> actually got done. >>> >>> I also received detailed instructions for how to report the problem of VO >>> losing focus on some IOS apps. I thought at first it was just the Amazon >>> app but the more I explored the issue, it seems to happen to a lesser >>> degree in other apps as well. I'll have more time this weekend to try the >>> instructions and send a report. >>> >>> Have I ever heard from Dell when reporting things? Microsoft? rarely and >>> then it is a cnned response. Yay Apple. >>> Jenine Stanley >>> [email protected] >>> >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at http://groups.google.com/group/macvisionaries. >>> For more options, visit https://groups.google.com/d/optout. > > > -- > Take care, > Ty > http://tds-solutions.net > He that will not reason is a bigot; he that cannot reason is a fool; he that > dares not reason is a slave. > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
