it's more than possible. This was also a while back, so perhaps things
got better. I put in another email a bit ago when I heard of good
success, so we'll see where it goes. I'll report success or failure on
this thread just for another viewpoint.
Thanks,
On 6/18/2014 12:29 PM, Teresa Cochran wrote:
Tyler, maybe some messages found their way to the spam folder? Just a
thought.
Teresa
Winging its way from my iPod
On Jun 18, 2014, at 9:22 AM, Jenine Stanley <[email protected]
<mailto:[email protected]>> wrote:
Wow, yes, I did use the email address and had a response within 12
hours. Even when I just reported something I’ve always gotten a
response, if not a personal one. These last two interactions were
more specific and definitely personal.
Jenine Stanley
[email protected] <mailto:[email protected]>
On Jun 18, 2014, at 12:04 PM, Littlefield, Tyler <[email protected]
<mailto:[email protected]>> wrote:
Hello:
How did you get in touch with apple accessibility? Was it via
[email protected] <mailto:[email protected]>email
address? All of my bug reports there have gone unanswered.
On 6/18/2014 11:59 AM, Teresa Cochran wrote:
Yes, I've felt comfortable enough with Apple Accessibility that I
called and asked a curious question about editing Braille commands.
The guy was interested enough that he had us do a screen-sharing
session, because he didn't have access to a Braille display. We
concluded that the only way to edit Braille commands was by using
command-b first, but he offered to put in my suggestion for using
the Braille display to edit commands as a feature request. I
definitely wouldn't have felt comfortable initiating this with most
other companies. This is the main reason I have Apple products.
Teresa
Winging its way from my iPod
On Jun 18, 2014, at 5:46 AM, Jenine Stanley
<[email protected] <mailto:[email protected]>> wrote:
For those who don't think anything ever happens with Apple
Accessibility, here's a happy story.
I recently decided to stop complaining about a couple issues and
take them to Apple Accessibility.
One issue in IOS is the speaking of the word "selected" before
some but not all picker items. This is maddening in long lists of
items like times.
They responded immediately asking for an example of an app in
which this occurs. It's easy to find in the calendar app. I
reported such and got a very nice note back stating that the issue
has been documented and passed to the appropriate department.
Yeah, I know, that sounds like lip service but I don't think so. I
think it actually got done.
I also received detailed instructions for how to report the
problem of VO losing focus on some IOS apps. I thought at first it
was just the Amazon app but the more I explored the issue, it
seems to happen to a lesser degree in other apps as well. I'll
have more time this weekend to try the instructions and send a report.
Have I ever heard from Dell when reporting things? Microsoft?
rarely and then it is a cnned response. Yay Apple.
Jenine Stanley
[email protected] <mailto:[email protected]>
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Ty
http://tds-solutions.net <http://tds-solutions.net/>
He that will not reason is a bigot; he that cannot reason is a fool;
he that dares not reason is a slave.
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Take care,
Ty
http://tds-solutions.net
He that will not reason is a bigot; he that cannot reason is a fool; he that
dares not reason is a slave.
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