Hi there When I extended my Apple Care when I got my Mac, I never dreamed I would call that 877-204-3930 number as much as I have. After all, I am an experienced computer user, so I just got it for disasters like a hard drive frying itself or something. The thing is, we just have accessibility problems with all computers, whether Windows or Apple's because sighted people are always ahead of us. It's just the way it is although I think it's getting better on the whole. When I had a Windows computer, my husband got to figure out my computer when things wouldn't talk or whatever. I'd rather call that above mentioned number any day than call upon family or friends to straighten out my computer. One's family and friends get awfully tired of doing this, and I will gladly pay Apple when my Apple Care runs out for fixing problems.
Email contact has worked ok for me when I only want to report something. I never use email contact with accessibility when I have a problem that I need help with, like when I erased two hours of work, for instance, or the time I broke my Time Machine drive. But if I want to turn in something like losing speech on the tutorial (I was helping a friend with that), then email contact works ok. By the way, I got an answer on that twice in one day very quickly. Regards, Gigi On Jun 19, 2014, at 9:11 AM, Jessica D <[email protected]> wrote: > I usually call in as well. I don't normally use the email feature because > when I do, they almost never answer me. If they do, it's a very rare and > takes one to two days to get a response. That is great timing. But you can't > always wait. What did you say specifically to get them to respond to you? > I am just curious, maybe I am not saying enough. Maybe I am not being > specific enough. > > Sent from my iPhone > > On Jun 19, 2014, at 10:01 AM, Jessica Moss <[email protected]> wrote: > >> I love them as well, I've only had to call them a couple times, but both >> reps I've talked to have given me their contact info if I needed to talk to >> them again, which was amazing, considering that most customer call centers >> would never do that. >> On Jun 18, 2014, at 9:31 PM, Devin Prater <[email protected]> wrote: >> >>> Hi, >>> I am just flat we have the level of structure in accessibility that we have >>> in ios. I love the support, although I don't like that I have to make a >>> phone call just to set up a rescue email address to reset my account >>> questions. But over all, I love apple customer support and the knowledge >>> that apple accessibility has about VoiceOver and how it all works. I've >>> never once had to contact them, but the storied I've heard have been >>> nothing but great in telling of apples commitment to accessibility. And >>> while I still have problems with activating again my book share account >>> with mobile safari, I still love VoiceOver. >>> >>> On Jun 18, 2014, at 11:35, "Littlefield, Tyler" <[email protected]> wrote: >>> >>>> it's more than possible. This was also a while back, so perhaps things got >>>> better. I put in another email a bit ago when I heard of good success, so >>>> we'll see where it goes. I'll report success or failure on this thread >>>> just for another viewpoint. >>>> >>>> Thanks, >>>> On 6/18/2014 12:29 PM, Teresa Cochran wrote: >>>>> Tyler, maybe some messages found their way to the spam folder? Just a >>>>> thought. >>>>> >>>>> Teresa >>>>> >>>>> Winging its way from my iPod >>>>> >>>>> On Jun 18, 2014, at 9:22 AM, Jenine Stanley <[email protected]> >>>>> wrote: >>>>> >>>>>> Wow, yes, I did use the email address and had a response within 12 >>>>>> hours. Even when I just reported something I've always gotten a >>>>>> response, if not a personal one. These last two interactions were more >>>>>> specific and definitely personal. >>>>>> Jenine Stanley >>>>>> [email protected] >>>>>> >>>>>> >>>>>> >>>>>> On Jun 18, 2014, at 12:04 PM, Littlefield, Tyler <[email protected]> >>>>>> wrote: >>>>>> >>>>>>> Hello: >>>>>>> How did you get in touch with apple accessibility? Was it via >>>>>>> [email protected] email address? All of my bug reports there >>>>>>> have gone unanswered. >>>>>>> On 6/18/2014 11:59 AM, Teresa Cochran wrote: >>>>>>>> Yes, I've felt comfortable enough with Apple Accessibility that I >>>>>>>> called and asked a curious question about editing Braille commands. >>>>>>>> The guy was interested enough that he had us do a screen-sharing >>>>>>>> session, because he didn't have access to a Braille display. We >>>>>>>> concluded that the only way to edit Braille commands was by using >>>>>>>> command-b first, but he offered to put in my suggestion for using the >>>>>>>> Braille display to edit commands as a feature request. I definitely >>>>>>>> wouldn't have felt comfortable initiating this with most other >>>>>>>> companies. This is the main reason I have Apple products. >>>>>>>> >>>>>>>> Teresa >>>>>>>> >>>>>>>> Winging its way from my iPod >>>>>>>> >>>>>>>>> On Jun 18, 2014, at 5:46 AM, Jenine Stanley >>>>>>>>> <[email protected]> wrote: >>>>>>>>> >>>>>>>>> For those who don't think anything ever happens with Apple >>>>>>>>> Accessibility, here's a happy story. >>>>>>>>> >>>>>>>>> I recently decided to stop complaining about a couple issues and take >>>>>>>>> them to Apple Accessibility. >>>>>>>>> >>>>>>>>> One issue in IOS is the speaking of the word "selected" before some >>>>>>>>> but not all picker items. This is maddening in long lists of items >>>>>>>>> like times. >>>>>>>>> >>>>>>>>> They responded immediately asking for an example of an app in which >>>>>>>>> this occurs. It's easy to find in the calendar app. I reported such >>>>>>>>> and got a very nice note back stating that the issue has been >>>>>>>>> documented and passed to the appropriate department. >>>>>>>>> >>>>>>>>> Yeah, I know, that sounds like lip service but I don't think so. I >>>>>>>>> think it actually got done. >>>>>>>>> >>>>>>>>> I also received detailed instructions for how to report the problem >>>>>>>>> of VO losing focus on some IOS apps. I thought at first it was just >>>>>>>>> the Amazon app but the more I explored the issue, it seems to happen >>>>>>>>> to a lesser degree in other apps as well. I'll have more time this >>>>>>>>> weekend to try the instructions and send a report. >>>>>>>>> >>>>>>>>> Have I ever heard from Dell when reporting things? Microsoft? rarely >>>>>>>>> and then it is a cnned response. Yay Apple. >>>>>>>>> Jenine Stanley >>>>>>>>> [email protected] >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> You received this message because you are subscribed to the Google >>>>>>>>> Groups "MacVisionaries" group. >>>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>>> send an email to [email protected]. >>>>>>>>> To post to this group, send email to [email protected]. >>>>>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Take care, >>>>>>> Ty >>>>>>> http://tds-solutions.net >>>>>>> He that will not reason is a bigot; he that cannot reason is a fool; he >>>>>>> that dares not reason is a slave. >>>>>>> >>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "MacVisionaries" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>>> an email to [email protected]. >>>>>>> To post to this group, send email to [email protected]. >>>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "MacVisionaries" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>> an email to [email protected]. >>>>>> To post to this group, send email to [email protected]. >>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>> For more options, visit https://groups.google.com/d/optout. >>>>> -- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "MacVisionaries" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to [email protected]. >>>>> To post to this group, send email to [email protected]. >>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>> For more options, visit https://groups.google.com/d/optout. >>>> >>>> >>>> -- >>>> Take care, >>>> Ty >>>> http://tds-solutions.net >>>> He that will not reason is a bigot; he that cannot reason is a fool; he >>>> that dares not reason is a slave. >>>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to [email protected]. >>>> To post to this group, send email to [email protected]. >>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>> For more options, visit https://groups.google.com/d/optout. >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at http://groups.google.com/group/macvisionaries. >>> For more options, visit https://groups.google.com/d/optout. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/d/optout. > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
