I usually call in as well. I don't normally use the email feature because when I do, they almost never answer me. If they do, it's a very rare and takes one to two days to get a response. That is great timing. But you can't always wait. What did you say specifically to get them to respond to you? I am just curious, maybe I am not saying enough. Maybe I am not being specific enough.
Sent from my iPhone > On Jun 19, 2014, at 10:01 AM, Jessica Moss <junglebookfa...@gmail.com> wrote: > > I love them as well, I've only had to call them a couple times, but both reps > I've talked to have given me their contact info if I needed to talk to them > again, which was amazing, considering that most customer call centers would > never do that. >> On Jun 18, 2014, at 9:31 PM, Devin Prater <d.pra...@me.com> wrote: >> >> Hi, >> I am just flat we have the level of structure in accessibility that we have >> in ios. I love the support, although I don't like that I have to make a >> phone call just to set up a rescue email address to reset my account >> questions. But over all, I love apple customer support and the knowledge >> that apple accessibility has about VoiceOver and how it all works. I've >> never once had to contact them, but the storied I've heard have been nothing >> but great in telling of apples commitment to accessibility. And while I >> still have problems with activating again my book share account with mobile >> safari, I still love VoiceOver. >> >>> On Jun 18, 2014, at 11:35, "Littlefield, Tyler" <ty...@tysdomain.com> wrote: >>> >>> it's more than possible. This was also a while back, so perhaps things got >>> better. I put in another email a bit ago when I heard of good success, so >>> we'll see where it goes. I'll report success or failure on this thread just >>> for another viewpoint. >>> >>> Thanks, >>>> On 6/18/2014 12:29 PM, Teresa Cochran wrote: >>>> Tyler, maybe some messages found their way to the spam folder? Just a >>>> thought. >>>> >>>> Teresa >>>> >>>> Winging its way from my iPod >>>> >>>> On Jun 18, 2014, at 9:22 AM, Jenine Stanley <dragonwalke...@gmail.com> >>>> wrote: >>>> >>>>> Wow, yes, I did use the email address and had a response within 12 hours. >>>>> Even when I just reported something I’ve always gotten a response, if not >>>>> a personal one. These last two interactions were more specific >>>>> and definitely personal. >>>>> Jenine Stanley >>>>> dragonwalke...@gmail.com >>>>> >>>>> >>>>> >>>>>> On Jun 18, 2014, at 12:04 PM, Littlefield, Tyler <ty...@tysdomain.com> >>>>>> wrote: >>>>>> >>>>>> Hello: >>>>>> How did you get in touch with apple accessibility? Was it via >>>>>> theaccessibil...@apple.com email address? All of my bug reports there >>>>>> have gone unanswered. >>>>>>> On 6/18/2014 11:59 AM, Teresa Cochran wrote: >>>>>>> Yes, I've felt comfortable enough with Apple Accessibility that I >>>>>>> called and asked a curious question about editing Braille commands. The >>>>>>> guy was interested enough that he had us do a screen-sharing session, >>>>>>> because he didn't have access to a Braille display. We concluded that >>>>>>> the only way to edit Braille commands was by using command-b first, but >>>>>>> he offered to put in my suggestion for using the Braille display to >>>>>>> edit commands as a feature request. I definitely wouldn't have felt >>>>>>> comfortable initiating this with most other companies. This is the main >>>>>>> reason I have Apple products. >>>>>>> >>>>>>> Teresa >>>>>>> >>>>>>> Winging its way from my iPod >>>>>>> >>>>>>>> On Jun 18, 2014, at 5:46 AM, Jenine Stanley <dragonwalke...@gmail.com> >>>>>>>> wrote: >>>>>>>> >>>>>>>> For those who don't think anything ever happens with Apple >>>>>>>> Accessibility, here's a happy story. >>>>>>>> >>>>>>>> I recently decided to stop complaining about a couple issues and take >>>>>>>> them to Apple Accessibility. >>>>>>>> >>>>>>>> One issue in IOS is the speaking of the word "selected" before some >>>>>>>> but not all picker items. This is maddening in long lists of items >>>>>>>> like times. >>>>>>>> >>>>>>>> They responded immediately asking for an example of an app in which >>>>>>>> this occurs. It's easy to find in the calendar app. I reported such >>>>>>>> and got a very nice note back stating that the issue has been >>>>>>>> documented and passed to the appropriate department. >>>>>>>> >>>>>>>> Yeah, I know, that sounds like lip service but I don't think so. I >>>>>>>> think it actually got done. >>>>>>>> >>>>>>>> I also received detailed instructions for how to report the problem of >>>>>>>> VO losing focus on some IOS apps. I thought at first it was just the >>>>>>>> Amazon app but the more I explored the issue, it seems to happen to a >>>>>>>> lesser degree in other apps as well. I'll have more time this weekend >>>>>>>> to try the instructions and send a report. >>>>>>>> >>>>>>>> Have I ever heard from Dell when reporting things? Microsoft? rarely >>>>>>>> and then it is a cnned response. Yay Apple. >>>>>>>> Jenine Stanley >>>>>>>> dragonwalke...@gmail.com >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups "MacVisionaries" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>>>> an email to macvisionaries+unsubscr...@googlegroups.com. >>>>>>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>> >>>>>> >>>>>> -- >>>>>> Take care, >>>>>> Ty >>>>>> http://tds-solutions.net >>>>>> He that will not reason is a bigot; he that cannot reason is a fool; he >>>>>> that dares not reason is a slave. >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "MacVisionaries" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>> an email to macvisionaries+unsubscr...@googlegroups.com. >>>>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>> For more options, visit https://groups.google.com/d/optout. >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "MacVisionaries" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>> For more options, visit https://groups.google.com/d/optout. >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>> For more options, visit https://groups.google.com/d/optout. >>> >>> >>> -- >>> Take care, >>> Ty >>> http://tds-solutions.net >>> He that will not reason is a bigot; he that cannot reason is a fool; he >>> that dares not reason is a slave. >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to macvisionaries+unsubscr...@googlegroups.com. >>> To post to this group, send email to macvisionaries@googlegroups.com. >>> Visit this group at http://groups.google.com/group/macvisionaries. >>> For more options, visit https://groups.google.com/d/optout. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/d/optout. > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. 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