A clean install sounds like a daunting task.  I would need to Google step by 
step directions.  :)  Not to mention recovering all my data & files from Time 
Machine.

My Mac’s Apple Care expired last year.

Traci

> On Oct 14, 2015, at 2:18 PM, Devin Prater <d.pra...@me.com> wrote:
> 
> But doesn't installing a new version of an OS basically wipe the old one 
> clean, then install the new one, just leaving the settings and all?
> 
> Sent from my iPhone
> 
> On Oct 14, 2015, at 11:59 AM, Scott Granados <scott.grana...@gmail.com 
> <mailto:scott.grana...@gmail.com>> wrote:
> 
>> +1, very well said and I totally agree.  This is almost always the best way 
>> to go.
>> 
>>> On Oct 14, 2015, at 12:46 PM, Anne Robertson <a...@anarchie.org.uk 
>>> <mailto:a...@anarchie.org.uk>> wrote:
>>> 
>>> Hello Eileen,
>>> 
>>> I expect a heap of criticism for what I’m about to say.
>>> I always recommend installing a new OS from a USB key and wiping the hard 
>>> drive before doing the installation. You can then restore your data and 
>>> settings from a Time Machine backup.
>>> I’m so tired of seeing unpredictable behaviour when people just do an 
>>> upgrade on top of the existing OS.
>>> My husband is currently on a long phone call with a client who tried to 
>>> install El Capitán on top of Yosemite, and her machine will no longer boot.
>>> 
>>> Once the machine is in a bad way, the best thing to do is a clean install 
>>> from a USB key and not copy everything from Time Machine, but reconfigure 
>>> the machine from scratch and only copy back your data from Time Machine.
>>> 
>>> Cheers,
>>> 
>>> Anne
>>> 
>>> 
>>>> On 14 Oct 2015, at 18:05, Eileen Scrivani <etscriv...@verizon.net 
>>>> <mailto:etscriv...@verizon.net>> wrote:
>>>> 
>>>> Traci,
>>>>  
>>>> On Sunday, I called Apple tech support with what I thought would be a 
>>>> simple question and fix to problems I experienced while using IBooks.I did 
>>>> the upgrade to El Cap from Yosemite.
>>>>  
>>>> Apple tech shared  viewing my computer and observed the behavior.  I 
>>>> literally spent about 3 hours on the phone with them.  The exact problem 
>>>> you describe with VO just stop working – no sound – kept happening across 
>>>> the board.  I kept having to use command F5 to turn it  back on (I never 
>>>> turned it off to begin with).  Finally the tech rep suggested restoring 
>>>> the install of El Capitan.  The system would not even allow me to 
>>>> restore/reinstall the software.  Bottom line is I have an  appointment set 
>>>> up on Friday morning to bring the Mac book into them and let them work on 
>>>> it in the Apple store.  I’m very disgusted with the computer at this point.
>>>>  
>>> 
>>> 
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