I don't even have an external drive to do time machine on.

Sent from my iPhone

> On Oct 14, 2015, at 4:42 PM, Traci Duncan <[email protected]> wrote:
> 
> A clean install sounds like a daunting task.  I would need to Google step by 
> step directions.  :)  Not to mention recovering all my data & files from Time 
> Machine.
> 
> My Mac’s Apple Care expired last year.
> 
> Traci
> 
>> On Oct 14, 2015, at 2:18 PM, Devin Prater <[email protected]> wrote:
>> 
>> But doesn't installing a new version of an OS basically wipe the old one 
>> clean, then install the new one, just leaving the settings and all?
>> 
>> Sent from my iPhone
>> 
>>> On Oct 14, 2015, at 11:59 AM, Scott Granados <[email protected]> 
>>> wrote:
>>> 
>>> +1, very well said and I totally agree.  This is almost always the best way 
>>> to go.
>>> 
>>>> On Oct 14, 2015, at 12:46 PM, Anne Robertson <[email protected]> wrote:
>>>> 
>>>> Hello Eileen,
>>>> 
>>>> I expect a heap of criticism for what I’m about to say.
>>>> I always recommend installing a new OS from a USB key and wiping the hard 
>>>> drive before doing the installation. You can then restore your data and 
>>>> settings from a Time Machine backup.
>>>> I’m so tired of seeing unpredictable behaviour when people just do an 
>>>> upgrade on top of the existing OS.
>>>> My husband is currently on a long phone call with a client who tried to 
>>>> install El Capitán on top of Yosemite, and her machine will no longer boot.
>>>> 
>>>> Once the machine is in a bad way, the best thing to do is a clean install 
>>>> from a USB key and not copy everything from Time Machine, but reconfigure 
>>>> the machine from scratch and only copy back your data from Time Machine.
>>>> 
>>>> Cheers,
>>>> 
>>>> Anne
>>>> 
>>>> 
>>>>> On 14 Oct 2015, at 18:05, Eileen Scrivani <[email protected]> wrote:
>>>>> 
>>>>> Traci,
>>>>>  
>>>>> On Sunday, I called Apple tech support with what I thought would be a 
>>>>> simple question and fix to problems I experienced while using IBooks.I 
>>>>> did the upgrade to El Cap from Yosemite.
>>>>>  
>>>>> Apple tech shared  viewing my computer and observed the behavior.  I 
>>>>> literally spent about 3 hours on the phone with them.  The exact problem 
>>>>> you describe with VO just stop working – no sound – kept happening across 
>>>>> the board.  I kept having to use command F5 to turn it back on (I never 
>>>>> turned it off to begin with).  Finally the tech rep suggested restoring 
>>>>> the install of El Capitan.  The system would not even allow me to 
>>>>> restore/reinstall the software.  Bottom line is I have an appointment set 
>>>>> up on Friday morning to bring the Mac book into them and let them work on 
>>>>> it in the Apple store.  I’m very disgusted with the computer at this 
>>>>> point.
>>>> 
>>>> 
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