Hi,
Many thanks!
By the way, I gave a call to Apple. It is a recognized problem. They are
working on it.
Regards,
João
Às 15:54 de 06/10/2019, 'Tim Kilburn' via MacVisionaries escreveu:
Hi,
I've only had this happen once. A full DFU is not required at all,
and if anyone claims that it is necessary, they're wrong. A simple
restart will bring things back to normal. If you haptic feedback on,
then it is easier than with it off. While haptic feedback is on,
press the down volume and the side button in for a few seconds until
you feel the haptic feedback. This has brought up the shutdown
dialog. Be careful here, as you could accidentally call emergency
services if you have that feature enabled. What you do is to flick
left until the haptic feedback feels like you're hitting the left
wall. When you're at this point, you are on the "Power Down" button,
so double-tap and your iPhone will turn itself off. Wait about a
minute between double-tapping to shutdown, and holding the side button
to turn the iPhone back on. Once it restarts fully, VO will be
working normally again.
If VO is off, then flicking left will not result in the haptic
feedback hitting the left wall. So, you'd then need to press the side
button three times to turn VO on, then follow the steps above to turn
the iPhone off and back on. I haven't totally figured out what the
trigger is that causes this to happen, but I believe it has something
to do with the screen going to sleep while on the call. If it's a
shorter call where the screen does not put itself to sleep, then this
does not usually happen. At least in my situation, that's been the case.
Later...
Tim Kilburn
Apple Teacher
(with Swift Playgrounds Recognition)
Jamf Certified Associate
Fort McMurray, AB Canada
On Oct 5, 2019, at 22:49, João de Sousa e Silva <[email protected]
<mailto:[email protected]>> wrote:
I forgot to mention that I did that, triple click twice, but without
results. Also, was using the Find Me, the phone was there, and it was
even saying that it was ringing, after I requested it. Again, no sound!
How to report such a problem to Apple? Sometimes I feel like at the
call centre thy are trying more to say that it is normal than trying
to understand the issue. Also, they will ask for a full restore with
DFU mode… I can see this happening…
Às 21:06 de 05/10/2019, Loy Green escreveu:
I experienced this once my self. The hapticks were sounding but no
voice over. I triple click the to turn off VO and triple clicked
again and VO came back.
----- Original Message -----
*From:* Tim Morris <mailto:[email protected]>
*To:* [email protected]
<mailto:[email protected]>
*Sent:* Saturday, October 5, 2019 3:07 PM
*Subject:* Re: sound loss in iOS 13.1.2
Your not going crazy mine has done it a few times also. Along
with screens getting very touchy and jumping all over the screen.
On Oct 5, 2019, at 3:51 AM, João de Sousa e Silva
<[email protected] <mailto:[email protected]>> wrote:
Hi all,
With iOS 13.1.2 running in an iPhone 8 I sawmyself without sound
already twice. The haptic feedback was working but no sound at all.
After plugging it to my Mac and press more-or-less randomly at
the screen, it was vibrating, indicating that the passcode was
wrong.
From other phone I called to it and, again, more-or-less
randomly I managed to answer the call and realized that it was
working. Right after the sound returned to the whole system.
Today a similar situation happened:
I was listening a podcast while a phone call arrived at other
synchronized iPhone. I answered it at the iPhone 8. After
hanging up the sound was gone. I call from another phone to the
iPhone 8. Although I couldn’t answer the call, after some
seconds the sound returned, and the podcast restarted at the
point that it was before I got the original phone call to the
other synchronised iPhone.
Anyone with a similar experience?
Regards,
João
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